Allied Transportation Group LLC

DO NOT USE THIS MOVING COMPANY!!!

Complete nightmare from start to finish. Move was double the estimate, movers showed up with no packing material or boxes, truck showed up 11 hours late at 1:30am to load my house! I asked several times to be emailed information which I have still never received.

DO NOT USE THIS MOVING COMPANY!!!

When I got the call that my things were ready to be delivered, I was charged a $1,750 Shuttle Fee because the truck the brought was too big. If I didn't pay, I didn't get my things.

30 of my items we damaged, broken or destroyed when I started unpacking. The Team delivering my items could not have cared less. They told me to call whoever packed it to complain. When I called Allied to file a complaint, I was told there is NO Complaint form! They told me to check my Homeowners Insurance. Absolutely no help.

Soma Trans LLC and Dimbas LLC were the two companies they used to move my things. $20K is what it cost in the end. I have over $4K worth of damage to my belongings that I will never see. Furniture, pottery, artwork, all destroyed. The worst most unprofessional company I have ever had the great unfortune to work with. DO NOT believe anything that they tell you, It Is a LIE!

DO NOT USE THIS MOVING COMPANY!!!

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 3 Bedroom Home Service cost: $20000

Beware! They are NOT a moving company and not to be mistaken for Allied Moving. They are a broker. Why is this important? Because as soon as they sell the service they wipe their hands clean of any responsibility or help if anything goes sideways with the move. Which in my case it did. I have over 2k in damage and the movers they selected offered me initially 50 bucks! Then changed it to 100! What a joke, If I was you, liquidate your belongings and start over, or go with someone else if your care for your belongings. 100 bucks…haha.

Move size: 3 Bedroom Home Service cost: $11000

Do not believe their "good" reviews. They probably use a third party to either remove negative reviews or fake accounts to post positive reviews - Research them on Yelp and BBB.

We hired Allied to assist in the move from our small office in Louisiana to Florida. We provided the list of furniture that needed to be moved and were given an estimate of $1841. This amount was paid in full at the signing of the contract. We received notice the mover would be available to pick up our items that following Tuesday. As we are a business, we had a representative available to meet the mover. I was then notified that the mover had an increased estimate. I’m an understanding and reasonable person, I understood that there might be an increase based on the amount of space the items take up. But the increase went from $1800 to $8200. He stated our furniture would take up a full 26 foot truck which typically can hold a 3-4 bedroom house.

When I asked for a copy of the estimate I was given a handwritten note with no real explanation of the costs. According to the movers, the quote is based on what they visually see. I requested an itemized breakdown and received photos of all the items we originally listed. A few items he provided pictures of were not to be included in the move. I was told I needed to speak with Allied to discuss the quote. I call Allied and speak with Daniel Summers who stated that he needed to review the documents and quotes from the movers. I expressed my frustration as our company is now losing money due to their original calculation for space being inaccurate. He hung up on me. I call back, no answer. Send a text. No answer. The following Thursday I get a text from Daniel telling me to call the movers. I explained I was out sick with Covid but was waiting to hear back from him in regards to the estimate the mover gave us. His response “They gave you a revised. They are picking you up. Please call them. He gave you a new quote. CALL THEM BECAUSE YOU ARE NOT ANSWEING THEM. They are the movers. CALL THEM!!!!” I explained to him that I was waiting for his response; PLUS the mover had only called me once which I responded to him via text.

Since this occurred, I received a voicemail from one of their reps stating we were due a refund. I have had to hire another company to move the furniture. Their company will not respond to me via email. And they are still refusing to refund the $1841 we paid up front - more than the required deposit.

We have filed complaints against them on BBB without resolution. We want to cancel the contract and get our money back. This company is a scam. They scammed us for the money and have left us losing money as a company. They are rude and unprofessional.

Move size: Office Move Service cost: $8204

IF ALLIED CHEATED YOU, EMAIL ALLIEDTGCLASSACTION@GMAIL.COM.

Warning: This is NOT Allied Van Lines, the reputable decades-old movers. From the reviews it appears that some people have mistakenly left positive reviews for this company that were intended for Allied Van Lines.

But “Allied” called us, and, after my fiancée said her parents had used Allied for 20+ years, the rep let her falsely believe the 11-mo.-old broker was the same Allied, never mentioning they weren’t movers. $3450 later, Allied didn’t provide the legally required list of movers nor identify the movers, Houston-based Visions, a.k.a. Royal Transport and other DBAs (with an BBB grade of F and myriad horror stories on the web). Instead, they said to have cash, money order or cashier’s check when they arrived, which we later discovered is a highly dubious practice. After compelling us to sign a bill of lading (BOL) with Visions, Allied told us their name.

Visions co-owner Victor arrived by U-Haul. Throughout the day, he assured us that Allied’s mistaken double-count of 18 bins meant abundant space for extra items to fill the 1130 cu ft. Only when I asked at one point did Victor say they were full. With a huge overestimate, they nonetheless couldn’t load the remaining 20% of our items FROM THE ESTIMATE without nearly $4000 more, 70% now! With box size estimates far exceeding actual sizes and NO oversized furniture, we were shocked. No, we couldn’t pay cash now and would have to scramble to move the rest to GA from CO. Victor’s reply: “Not my problem.”

There’s more.

Having us agree to buy 1 $135 shrink wrap roll - which “should take care of all of it” – and 2 $80 crates, he charged for 3 rolls, 6 crates and both sets of stairs when the estimate included one free. After arguing, he “did [us] a favor” by reducing somewhat the extra charges while threatening to unload the truck if we didn’t agree to this extortion.

Victor clearly stated delivery would be at least a week after a FADD of 7/25, because “no way” a truck could arrive by even 7/26 when it was 7/18. But the only FADD in writing was 8/23 on our binding estimate.

2 days later, Victor reiterated by phone that delivery would be a week or more after 7/25. After I shared that we had to postpone our departure to rent a truck, he put me on hold to “contact the driver,” then revealed that delivery would be on 7/25 or 26, and if no one could take delivery, he’d charge storage and redelivery fees, likely in the $1000s!

We’d yet have hard copy paperwork from Visions or Allied - only an image of the BOL after signing it and a binding estimate PDF. Despite no written FADD, Victor insisted on 7/25. Victor then texted a copy of the BOL with his signature and a FADD of “7/25/22” scribbled in AFTER my fiancée had signed. FRAUD!!!

When we informed Allied’s Daniel Summers, he ignored us, then days later said that we weren’t his only customers and he’d take care of us when he could. Finally, he responded, indignantly refusing to help except to provide us with paperwork. He never did.

Only after help from Tom Martino’s radio show did Victor and driver Sam work out a FADD and guarantee not to charge storage and redelivery. They agreed to send a picture of our goods on the truck before arrival but REFUSED to demand payment to open it to let us see if our items are there! When I protested, Victor said if we didn’t like it, he’d auction our items.

UPDATE:

Moving the remaining items costs us almost $5500.

The movers? 225 cu ft of boxes, bins, & furniture did not show up; broken antiques; crushed FRAGILE boxes on the bottom of stacks; broken items in boxes; open boxes missing items; our mattress with urine and mold on it; someone apparently kicked in and broke the foot off the white vanity; a precious antique dresser and family heirloom that was “crated” splintered in the back. We did not include all the pictures here for sake of space. I could go on about this, but it’s too tearjerking at this point.

After months of trying, neither Visions nor Allied has provided means to file a claim. Daniel agreed to send a link but then hasn’t and ignores my texts.

BL: Allied - liars & crooks partnering with liars & crooks to rip you off! STAY AWAY!!!

Move size: 3 Bedroom Home Service cost: $3450

Do not under any circumstances use this company. These people are con artists and this company is truly BEYOND horrible!!!!

First they promise their quote is better and they’re this great 5 star company and the quote was extremely reasonable. I asked before signing- so should I expect any other fees? and was told nope only if you live on 3rd floor. I also asked so do I need to call you and tell you things I think of before pick up or do I just tell the movers when they come? and I was told nope just tell the movers. Okay yay this is so great right? So fast forward to pick up where I wasn’t even present and all of a sudden I’m being charged over $1400 extra for information that I even asked prior!!!! I called the manager the next day and they said they’d call me Monday so it’s Thursday I still hadn’t heard so I reached out and they said “I signed so I’m liable and have to pay this” I DIDNT EVEN SIGN - THE PERSON PRESENT FOR PICK UP DID, I WAS GIVEN WRONG INFO, INFO WAS WITHHELD AND I WASNT EVEN PRESENT FOR THIS!!!! So they asked and confirmed on pick up when do you want delivery to be so I told them a Saturday/Sunday when I’m off and they said ok just make sure you’re home to sign. Fast forward to the day of and I haven’t heard a thing so finally after calling 10 different numbers I get in touch with a manager and “we won’t have an update until Monday and the manager will personally reach out to me on Monday” Well Monday comes around and no word from the manager so thankfully this nice person in billing informed me “ITLL NOW BE HERE IN 5-14 BUSINESS DAYS”

HOW IS THIS POSSIBLE!!!!!! My medical supplies are in that truck that I need to literally survive and they won’t be here for another 5-14 business days?!?!?! And I have to pay $1400 extra for information that was not given/wrongly given. HOW IS THIS OK???? This company is nothing but a scam.

DO NOT USE

Move size: 1 Bedroom Home Service cost: $3600

Allied transportation group are common day thieves taking advantage of anyone they can. They have buried my wife’s review so here it is posted again. PLEASE READ THIS AND BE WARNED!!!! Absolutely gutted. How they have close to a 5 star review is beyond me. My husband called and initially talked to Joe. My husband over estimated the number of boxes and went through everything that was in our 2 bd/2bath apartment and Joe quoted us at 2,300. The conversation was very reassuring that this would be very close to end cost. Joe said to send the deposit and that if we had to cancel, no worries, because they give the deposit back as long as it's within 3 days of the move. Fast forward to a week before our big move to get the updated list to Bruce. Bruce re-quoted us at 5,700! Why the big jump? Customer service then called us and said our inventory list went from 49 items to 109! What?? How?? He went through MOST of these items with Joe! My husband is a Paramedic, we have two kids, a 15mo and a 2mo. We are in the process of buying our very first home and had to borrow money to do so. We budgeted at tops 3,000 for a moving company. There is NO WAY we could afford 5,700. If Joe would've originally quoted us for that, we would have looked at different options back in December. Not only did we have to scramble and look for different options very close to our moving date, but we also were told that we wouldn't be getting our $887 deposit back because Joe lied to us and said it was three days prior to the move, when in reality it's three days after the deposit is made. My husband tried to call to see if they'd be willing to rectify this and they routed his number to direct voicemail. So he called from my number and sure enough was able to talk to a representative who said she would get to the "bottom" of this by pulling the recorded conversation with Joe and get back to us by the end of the day. We never got a call back. At the most vulnerable time in our lives, this company took complete advantage of us and it's brutal. Edited to add: I called them after their comment to "address this" and the representative said, "yes, I see all of the notes on your account, however, unfortunately I'm not able to override and offer your deposit back." Then ummm, why am I calling? I'm sure it's only to make themselves look like they're trying to "help". Just sad. Edit edit: Yet again your customer “service” people told us they’d review the audio log where joe intentionally underquoted us and ignored almost everything he was supposed to list. Your team never got back to us with a copy of the audio log from that call. And I promise you it’s because you got caught stealing. You guys are crooks and scam artists. I hope your company sinks. You literally stole over $1,000 from a veteran and public safety operator with two babies under two. And have done NOTHING to rectify the situation. Disgraceful.

Move size: 2 Bedroom Home Service cost: $6000

Can I give 0 stars?

First of all, I was very excited and happy with my first call with John from Allied Transportation Group. I received a call today from Daniel. He informed me that John had been let go and no longer worked there. I totally understand that people move on from companies or whatnot as we own and operate a customer service-based company and have for the last 12 years. So ok fine!

As the call proceeded, I was informed that the confirmed delivery date of May 21st was not confirmed. In fact, my delivery would take up to 14 days. I assured them, that after getting about 8 quotes, I chose them to provide this service for us based on the 21st move in date. Today on the call I asked Daniel to provide me with the recording of that call. Daniel said when I originally spoke about the 21st that John did in fact say ok to that being the date of delivery.

Then a lady by the name of Tracy got on the line and started yelling at me. I asked her nicely many times to stop yelling at me, which she in turn told me, "this is just how I talk!" I asked Tracy and Daniel if there was someone else I could speak to that wouldn't yell at me. I was informed there were no other managers to speak too. Tracy then said she was cancelling our service! I nicely said, I have not asked to cancel my service. Daniel got back on the line and confirmed that he would not cancel our move. I don't know if they will show up or not. Daniel just hung up on me.

Long story short, I would never speak to any of my customers in this manner. Never! I would do everything in my power to make sure that customers experience was the best.

We've moved 15 times in the last 12 years. I am very understanding and have more than normal amount of experience with moving companies. If I were you I would use well-known name brands like POD or U-Pack or anyone else than Allied.

To add to it, once they give you a quote, they'll start informing you about all the add-on's after you make your deposit. For example, today I was informed that every stair after the 7th one they charge you for. Who has a staircase with only 7 steps? Just another way of them taking on more fees after you pay deposit. That is not in their contract by the way, it just says flight of stairs.

Run! Run as fast as you can from this company.

Move size: Partial Move Service cost: $2421

This is my 5th interstate move, so I expect hassle. But not misdirection and extortion. I went over the inventory with the sales guy, increased it again online and then spent 40 minutes on the phone the day before my move, going over it again, and it increased again, even though I had fewer boxes and furniture than I had originally planned. And they still ran out of room, even though they said it wouldn't be a full load. Won't unload anything so my $75 end tables will make the trip but not my $800 grill. Or antique stained glass, mower, etc. The guys here agreed that everything was on the inventory, corporate yahoo said my stuff was nice and therefore bigger. Full of excuses and blaming the software. If you know it is off, why not ask additional questions?? In the end, they are renting a trailer to load the rest and I get to pay them for the difference. I signed a contract but didn't receive a copy of it, they haven't shown up this morning, and they don't have the storage facility address. Who knows if I will ever see my "nice" stuff again.

Not to mention, for the $17,000+ that I am paying, I would expect more than two guys with U-Hauls! Not sure what the condition of my items will be as professional packing went by the wayside somewhere in there. Again, I am assuming that I will see them again.

Move size: 4 Bedroom Home Service cost: $17000