Pegasus Vanlines

I was to move from Saskatchewan to ON. I read the reviews and went with this company. BIG mistake!! They scheduled me on May 10/22 and I had packed and waited. I called the company at 7am to confirm and was told to expect the driver by 11am. I was told to call the driver, only for the driver to say he was not scheduled till weekend. Highly disappointed as I had bought my flight tickets to move. I was stranded with having to deal with an alternative.

The company representative was very nonchalant and seem to already know about the mess up!

I had to ask for my refund cos I was very unhappy With the company’s integrity and zero accountability!

Move size: 2 Bedroom Home Service cost: $200

If you want my opinion based on my personal experience with Pegasus Vanlines, the only moving you need to do if you are considering using this bunch is: MOVE AWAY ON A DEAD RUN!

Nick provides great promises and incredible price quotes, but at the same time, does all he can to avoid providing a legit contract with his name on it. Calls take forever to be returned with no end of excuses . Even their deposit transaction receipt simply says MOVING EXPENCE. No addresses, no business numbers, no telephone numbers … ZIP!

Calls to other interprovincial movers from Ontario to Alberta revealed that no one has actually heard of them and no one recalls seeing any of their trucks on the road. Googling shows they HAD two addresses (of a sort) one in Texas and one in Toronto area, but both are discretely noted as being ‘Permanently closed’.

Are they legit or a scam? I don’t know, but my ‘alarm bells’ went off and I didn’t give them the chance to prove either. I get the impression that of the 70+ reviews they show, the majority are penned by the company itself. On the other hand, the reviews that are done by their dissatisfied clients have a serious air of truth to them that is hard to ignore.

Remember – if it sounds too good to be true – it more than likely IS. I strongly recommend you not consider this ‘company’.

Move size: 3 Bedroom Home Service cost: $650000

Fortunately I checked back here to see if any reviews had appeared from other clients since I made the initial booking. I was shocked to see a handful of one-star reviews in a span of several days.

My move was scheduled for June 30 at 11am, I did not receive the call the day before as promised by Nick, and when I called at 10:30am -- thirty minutes before they were scheduled to appear -- another member of staff claimed an email was sent to me asking to reschedule for after July 2. I had looked and been checking every week since I booked the move, did a search of my inbox and spam folder, there was nothing there.

Being forewarned by other recent reviews that there was a possibility my belongings would go missing for 10+ days and they'd be non-responsive, I cancelled without hesitation as they already broke two commitments before even touching my belongings. I feel I have dodged a bullet, and I am fortunate I have the ability to schedule a later move with a different company. If I were a renter with a strict move-out date, I'd have been screwed. They never did confirm an arrival date in writing, so it was likely the 'about 24 hour' turnaround time from NB to QC was a bluff, based on other feedback I see..

It's important to note they are not certified by the Canadian Association of Movers, which only associates with reputable and trustworthy companies. Please use their website as a resource to find legitimate moving companies as well as fraud alerts, as fraudulent moving companies are spiking especially in Toronto. I fear this company may be one of them.

The only positives I can report is that my 200.00 deposit has been posted as a credit back to my card as promised after my cancellation, which really is the bare minimum.

Move size: Studio Service cost: $2400

On the 21st of June, Nick Galanis collected my deposit of $200. His company contacted me in response to a request that I made on moveit.ca. I advised him that my family and I are relocating to Ontario on the 30th of June. We had our flights booked and needed to have our items shipped. He assured me that the movers would pick up our items of the 27th June and they would arrive to us on the 2nd of July.

He also assured us that the day before the movers come, they will call to schedule a time. We did not receive a call on the 26th. On the 27th, I called Nick from Pegasus Van Lines at 8:05am and asked what time could we anticipate the movers. He said he would check and call back. He did not. We called him back at noon. He assured us the movers would be there between 3:00-5:00pm. When no one showed up, I called back after 5:00pm. He said that he had left the office and would check into it.

A lady called from Pegasus Van Lines stating that the truck was full and they would like to cancel for today, but rebook us for the 1st of 3rd of July. I told them that was unacceptable. As I told Nick, we have to be out of our home

in Manitoba before the end of the month, and we have flights booked for the 30th of June.

They had multiple opportunities to advice us of this before end of business day when they were expected to show up. They did not provide reasonable notice that would have allowed us to make alternative arrangements. Now we are faced with a predicament that will seemingly have a negative domino effect.

If you have experienced a similar situation with this company. I implore you to speak with a Lawyer about breach of contract. Especially of you’ve been severely inconvenienced.

Move size: 2 Bedroom Home Service cost: $1350

We wanted to hire an interprovincial moving company that we could trust to see the move through from destination to arrival with no hiccups or gotcha overages. Nick, the salesman, was quite convincing that we could scope the cost ahead of time for everything other than the weight of the cargo. At our destination, the crew left furniture on the bottom floor, threatened to charge us for having to climb a small flight of stairs, and overall quibbled about reassembling furniture. After the move, we politely asked some degree of restitution from Nick and from a Steve, who reacted with hostility from the jump. We wanted them to send a small team to move some of the furniture left on the bottom floor to the top floor. We did not ask for any money back. Pegasus is exactly the moving company you want to avoid. Once the cargo is loaded you will be told credit cards aren't acceptable forms of payment and the quality of service will be dictated by the crew on the ground. You WILL be left with an incomplete move if you go with Pegasus.

Move size: 3 Bedroom Home Service cost: $3200