Pegasus Vanlines

We moved from Ste Anne Manitoba to Ottawa after I completed a quote request online. Within 5 minutes, I got a call from Nick or Nicholas with my quote, asking when I wanted to move, etc. I read the reviews and went with this company. WORSE DECISION OF MY LIFE!!

I booked with them, provided a deposit for $200 and scheduled the pickup from Jun-10 and the Delivery for Jun-18. The company call me and pick my belongings on the day and time. The truck was not of the company that I hired. They came without any tools to dissemble the furniture, but other than that, everything went smooth.

Two days before the date (Jun-16) of the arrival, I called them to confirm the time to schedule the elevator, but no answer. I called several times. I called the company and got on hold of Grace, who informed me that my belongings were scheduled for July 18. I told her that was impossible because when I talked with Nick, I informed him when I needed my belongings and then we scheduled the pickup date. I decided to speak with nick, Who was the person who made the schedule, So I used another number to call, and Nick picked up right away (probably assuming a new sale) but told me that I had called four times and he won’t talk with me again.

The manager called me on the new number and started yelling at me, contacted me layer and accused them of harassment because I called four times to his employee. It was the worst call that I have received in My life. He was very aggressive, and I asked to get my belongings back because I won’t do business with him again.

He told me to get my belongings back. I needed to pay 50% of the price even though my belongings were still in Manitoba, and I hung up the phone on my face.

I started to talk with Grace by email, and she was lovely and tried to solve my problem, so I decided to continue the move. She promises me that my belongings will be delivered on Jul-01.

I asked many questions in the email, and they said I could not pay by credit card. However, the account will send the invoice when my belongings arrive in Toronto. They send the invoice 30% above the estimated. I paid, and they scheduled the delivery.

WE SLEPT on the Floor for more than a month.

All mattresses got all mould and with a bad odour that I need to but on garbage. My belongings were very damaged; I guess they through on the truck.

Move size: 3 Bedroom Home Service cost: $3382

Worst experience. First they were late then after I was told all I had to do was pack my boxes upon thir arrival I was told that it was $45 per item. When I called to question it I was told I didn't say that not my fault you didn't pack your things don't have to move your stuff. I had to be out that day and he knew it My question how do you pack a sofa. They smashed glass before loading it on the truck and would not admit to it. I was not told about all charges. I was charged $200 for being outside of Toronto and $50 for weighing the load. It cost me almost $7000 I was quoted $3000. I was told delivery would be in a week it was over a month. Every time I called I was told 10 days. The last time I was told people that moved in June are still waiting you can wait. When I finally received my stuff there was thousands of dollars in missing and damaged items. I was harassed for proof of payment even after I sent it that's all they seem to care about. When I put a claim in I was told make a list we pay by the pound. I ask you how do you replace everything when you are paid by the pound. He is very nice until he receives your deposit. Beware if you still choose to use this company prepare yourself to wait atleast a month to get your belongings. My mobility items were also on the truck because I couldn't fit them in the car nothing matters to them other than if you have the money when they get there whenever they decide to show up.

Move size: 2 Bedroom Home Service cost: $6700

I was moving from Montréal to Toronto & I paid the deposit of $200 & I had a set date for pick up and drop off. I went all the way to Montréal to pack up my things & move them into my new house in Toronto. I took time off work for this, the movers showed up & looked around then just left without saying nothing. blocked my number & I couldn’t get a hold of no one. I kept calling on another number & the mover guy answered and said I had to pay an extra fee charge of $300 but there was (4) steps that led to the front door. They canceled my move. Then told me they left for another pick up else where then I was told they will come back in a couple of hours. They wasted my time & I ended up getting a refund. scam!!! DON’T USE THEM!!!! USE YOUR MONEY ELSE WHERE!

Move size: 1 Bedroom Home Service cost: $200

Whoever is reading this review please, please do not ever go near or engage this company. They will rip you off and not be honest with you at all.

What happened to us with their scam was that they did not weigh the truck empty. They only gave us a verbal weight that was a lot less then the actual truck weight.

That way the weight of the truck full

minus an estimated truck weight empty will result in a higher weight then actual. The final weight will then be inflated and you will pay more then you should.

They never will tell you that you must pay them before they unload at your new destination. We were unloaded on a Sunday so we had no access to banks.

Also we had a lot ot unnecessary damage to our furniture caused by their inexperienced movers.

When we sent photos of the damage and requested compensation we were denied and issued pages of fine print conditions that never were explained to us at the time.

In summary:

1. They do not weigh the truck empty and will estimate it's weight.

2. They insist on payment before they will unload.

3. They will send you their conditions and fine print after you experience any damage caused by the movers.

UNDER ANY CICUMSTANCES DO NOT HIRE THEM.

Move size: 4 Bedroom Home Service cost: $13000

I hired Pegasus Van Lines after another moving company did not complete the job as promised. The movers were amazing! They wrapped all my furniture, took the heavy items off my walls, and packed items that I was unable to pack myself. Team were professional and courteous during the entire moving process. After everything was loaded into the moving van they drove over two hours to the storage unit I reserved and unloaded all my belongings in less than two hours. When it is time to move my belongings to my future home, I will definitely use Pegasus Van Lines. I am a highly satisfied customer.

Move size: 2 Bedroom Home Service cost: $3400

I was a recommendation by a friend to move with Pegasus Van Lines. From the first phone call, the professional walk through quote with Nick, to the packing and moving of our belongings, the experience has been first class. The movers were incredible the day of the move! The crew wrapped and moved everything from our two story home into the moving truck efficiently. They were beyond respectful and courteous with our belongings and more importantly with us! We know our belongings were in good hands with Pegasus Van Lines and would use them again in the future without hesitation. This was a 5-star experience and would give more stars if they were available! Thank and appreciate you all!

Move size: 3 Bedroom Home Service cost: $5250

What a fantastic experience! From the beginning of the process upon arranging the details, time and pricing to the end of the move, their communication was incredible and they delivered what was promised. We could not be happier! They notified me for time of arrival and immediately went to work wrapping protective blankets around my furniture. They were cheerful and non-complaining during the whole move and extremely respectful to my family. On arrival at the new site they were extremely careful in placing item where I desired and assisted with building furniture and placing it in desired location. I have moved multiple times locally and this was by far the most professional and pleasant experience ever. I will utilize their services again both for our personal moves and for moves with our business, I would highly recommend their services! Thank you Pegasus Van Lines!

Move size: 3 Bedroom Home Service cost: $5050

Pegasus delivered with 7 days delay a miserable moving service : every single piece of furniture arrived damaged broken, scratched, covered with greasy black dirt and even footprints on our couches. (value $8 500)

They did not provide any valid legal paper and even refused to communicate their address so that you can't send formal claims.

In response to a formal notice, they offered a ridiculous amount compared to the material prejudice, saying it is not included in the Terms and Conditions of the contract they never sent to us and we never accepted nor signed.

Their poor business practices have been reported to the CAM, the BBB and are now brought to the justice.

For all unfortunate customers : here is the address, as this is a legal information which should be on every of their documents.

Pegasus Van Lines

1377 the Queensway Unit 108

Toronto, ON M8Z 1T1

Move size: 4+ Bedroom Home Service cost: $8400