Xpress Movers

I have never had a worse experience working with a company of any kind than I have with Xpress Movers. From the time I considered hiring them until the morning of the pick-up, I was led to believe that my items were being delivered the same day they were picked up. Only on the day of the pick-up did I find out that my things were going to the company's warehouse instead for up to a week. I never would have hired them had I known this. After Paul (Senior Moving Coordinator) admitted that none of the paperwork I received listed any other dates and he may have failed to tell me over the phone that it wasn't same-day delivery, he still didn't make any effort to get my items to me sooner (4 1/2 hours from the pick-up site) and despite claims on its website of daily deliveries to NY. He was rude and unsympathetic.

Five days after pick-up when the movers arrived at the destination, they were missing several of my items including an irreplaceable antique desk that had belonged to my grandfather, my air conditioner, a brand new coffee maker, 2 of 4 matching chairs and glasses. The men delivering the items said that there were items on the truck that came to Brooklyn that should have gone to Detroit and hopefully my belongings weren't in Detroit. They also said that everyone they'd delivered to that week had been upset about how late the deliveries were including the man right before me who was furious and insisted he examine everything before paying the balance. Xpress Movers never found my items, started dodging my calls unless I called from other phone numbers they didn't recognize, and acted as though they were just as inconvenienced by the entire experience as I was.

Two aspects of my dealings with this company that weren't terrible: 1. the men doing the moving worked diligently and seemed to be honest about the failings of their company and 2. Annie Andreeva (manager I believe) eventually arranged to drop off an air conditioner that I could borrow. Other than this, I have had an incredibly frustrating experience and hope that others avoid the mistake I made in hiring them.

Move size: 1 Bedroom Home Service cost: $2523

The service I recently received from Xpress Movers, on a move from Cambridge, Mass., to Tarrytown, NY, was exceptional—the best I’ve ever received on my various moves around the country.  Rafael, my driver/supervisor, arrived punctually with his team.  He made sure that each piece of family furniture was meticulously wrapped and carefully carted onto the truck.  His three assistants were well-trained, polite, and hard-working.  The team took apart, and wrapped in pads, furniture that previous movers had simply loaded, unwrapped, into the truck.  Despite sweltering Boston-summer conditions, this team worked conscientiously and cheerfully until the job was complete.
      Rafael drove the truck away at 6:00 p.m.  The next day, at 10:00, he appeared at my new home in Tarrytown.  He had just one assistant for the load-off job; on another hot and humid day, the two of them efficiently unloaded the truck and made sure that items were placed where I wished them to be.  When we noticed that we were missing one obscure piece of bed hardware, Rafael and his assistant went to a local hardware store, found a suitable replacement part, and, upon returning to my apartment, re-assembled the bed. 
      Rafael and his fellow staff members simply took more care of my stuff than any other movers had in the past.  He was wholly committed to my satisfaction.  These guys were pros; I recommend them most highly.      .

Service cost: $4000

This experience was extraordinarily positive!  Having moved a number of times, my husband and I were shocked at how well a move can go.  Our movers were prompt, courteous, careful and considerate.  (My 92 year old father was relocating.)  The office was very flexible with our changing inventory and extremely patient.   Our costs included a second stop to deliver 2 pieces of furniture to our daughter and $90 in packing supplies.   The pricing seemed very fair.   I plan on using Xpress Movers again in the spring! .

Service cost: $1990

Christine, You get a big 5!!  The deliveries went without incident.  Your movers were professional and very fast.  If I ever need a moving company again, you will be my first call. Xpress Movers kept me up tp date from start to finish.  They worked with me on convenient times for me for pick up and delivery.  They picked up in Arnold, PA and had to make two stops for me.  First was in Middlefield, OH and the second was in Lenexa, KS.  The movers were professional and fast.  They set the furniture up exactly were we wanted it and actually moved it once so my wife could see how it would look.  The price was $2,650.00.  The items were wrapped and packaged very well and no damage was done.

Service cost: $2650

The team was fantastic! This is my second time using Xpress Movers and I love it. It takes so much stress out of moving!Demeanor - ExcellentProfessionalism - ExcellentTimeliness - Excellent (perfectly on time for pick up and delivery) Demeanor of office employees - ExcellentOverall experience - Excellent
I used them to move to NYC and then to move back home. They are so professional and timely. They are fast and careful when wrapping furniture and moving it. If you want a stressfree move, use Xpress Movers.
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Service cost: $1250

I want to share more around my move with this company to help others with their decision. Before signing with Xpress I went and did my extensive research online - all the usual stuff like reading reviews and ratings online. While I did that I found that movers should have some special licences and stuff, so I dug a little more on that just in case.
I had to make sure I am going with a good company because I didn't want to get ripped off by a random mover as this is a common practice in the industry according to what I read. After all I had all my belongings and memories trusted to strangers.
With Xpress I had no problems whatsoever. They booked my date over the phone after I paid my deposit and I started preparing for the moving day.
It took them nearly 7 hours to load all of my stuff (and I had a lot of stuff) from my place in the DC area. I demanded to have everything packed and wrapped just to make sure it will arrive safely.
Three days later I had my load delivered in Oklahoma on schedule. The three guys unloaded the big furniture pieces and unpacked it from blankets. As I am a demanding person I inspected all the expensive furniture pieces, but until now I didn't find anything of concern.
 I would recommend them if you have a family to move and you want someone to handle it all, especially if you don't have a lot of time time to prepare for the movers. I am too busy at work and I needed someone to handle the whole job.- The Watsons.

Service cost: $3900