U Pack

Excellent professional service from start to finish.The Driver,Parrish, who dropped off the trailer was so kind and helpful. He called to let me know when he was headed my way and called again when he was 5 minutes away. He knew I was alone so took the ramp out and set it up for me and made sure the trailer was placed so there was room to load the items. I was very grateful for his help. He also made sure I understood all the details about the best way to load the trailer, how to use the bulkhead, locks, etc. Everything was delivered and removed in a timely fashion. Very reasonable pricing. I highly recommend UPack.

Move size: Studio Service cost: $1685

We moved from central California to Ada, Oklahoma and it was seemless! The truck arrived for us to load on time and they were very pleasant to deal with and answered all of our questions. The truck took about 8 days to arrive (not including weekends) and they gave us notice before heading our way. We had plenty of time to pack and unpack the truck and we’re pleasantly surprised to have nothing broken (though that would have been on us since we packed the truck). I would recommend this company to anybody who is moving this is the only way to do it! Note: First picture is when it left our house in California the second picture is when it arrived to us in Ada Oklahoma (we added a couple things after we took the first picture)

Move size: 2 Bedroom Home Service cost: $4920

I used 5 feets space of upack trailer for my move from Pittsburgh PA to Austin, TX. Everything was smooth like pickup, transit and drop at the destination.

There are few issues I had with my move

1) They charged my credit card for full trailer but I only used 5 feets. I had to make few calls for dispute and it took almost a week for correction.

2) Upack trailer ride is rough, It is spring ride which is not good for furniture etc. I recommend go for air ride which is better for long distance move.

2) My stuff got water damage in the transit. Upack trailers are supposed to be water proof. My stuff were soak in water and had mold. I did not aspect water damage and getting mold all over my stuff.

Move size: 1 Bedroom Home Service cost: $2022

We were so impressed with UPACK!! We knew we needed more than 1 Pod but probably not all of 2 Pods. By having the flexibility of the entire truck or only part of it was amazing.. We way under estimated how much we would need. Having the extra room was a life saver.. Our things arrived quickly and in good shape.. The process was easy, customer service was great, and the drivers were so friendly and helpful.. We would definitely recommend and use them again. Our only recommendation is that they install handles on the bulkhead for easier moving. Other than that we were thoroughly impressed. Cheaper than Pods and easy to use website to handle the whole process.

Move size: 2 Bedroom Home Service cost: $6550

When their labor partners arrived to load.They could not load because loading ramp on truck was broken. I was charged for 1 hour labor for nothing. Later that day a new ramp was delivered, but I had wait for 2 days for another crew to load which was

$400 more than the original quote.

When my furniture was delivered the unloading crew(again their labor partner)

left some packing materials and lunch trash on the truck.

When the driver came to pick up the container, he dumped the trash out of the truck onto the parking lot of my new community. I called customer service .

I was told “the driver kicked the trash out of the truck because the truck must come back clean or they will charge me $250”

I filed a complaint a few days later,it’s been months ,they still haven’t responded

THESE GUYS DONT CARE!!!!! USE A FULL

SERVICE MOVER

Cost me: extra labor, 2days extra rent, not to mention some breakage

Move size: 2 Bedroom Home Service cost: $4000

This is a very unethical moving company. My entire 26 foot load was damaged ie shattered pottery, ruined antique furniture and torn keepsakes. When I reported the extensive damage (which included 20 photos) U-Pack denied any responsibility! Their driver had to either hit another vehicle or run off the road to cause that much damage. But U-Pack management would not admit to it. The so-called insurance they sold me was not worth the paper it was written on. If you value your personal belongings, do NOT contract with U-Pack. You will surely regret it if you do!

Move size: 3 Bedroom Home Service cost: $2000

We just had an excellent experience using U-Pack Relocubes for our 600 mile move. Would highly recommend!

Booking: simple online quote, but calling them resulted in even better price. Very friendly and prompt customer service.

Price: All-inclusive, no surprise costs, affordable and competitive.

Piece of mind: guaranteed to actually have the cubes available on the day you need them.

Flexibility: we went with a hybrid model of filling the cubes at a service center and having them delivered to our door at the destination.

Transportation: tracking available, cubes left departure city next day after filling and arrived at destination city in two business days. No third-party transportation company shenanigans! The convenience of not having to drive a moving truck ourselves was a HUGE factor.

Delivery: organized by simple phone call, truck arrived following early morning. Total moving time 3 days, when estimated was 4-6. Driver was very helpful, friendly and professional. Our containers were handled with care.

Apartment/limited parking: cubes were placed as to not be an inconvenience in limited parking of apartment complex. They were also kind enough to be able to pick the empty cubes up same day!

Belongings: we shipped a motorcycle amongst other things and it was a tight squeeze (will not fit a bigger motorcycle for sure) but most everything arrived in good condition. Depends almost entirely on how well you pack and strap everything down. Had no problem with the locks we got for the cubes, nothing was tampered with.

Overall, choosing U-Pack made a stressful and tiring move a bit easier, and we are very pleased with the experience.

Move size: 1 Bedroom Home Service cost: $1700

We moved from AZ to NC. A friend recommended UPack by ABF. I would never use them again. The inside of the truck was filthy. Some of our furniture seems to be irreparably damaged. Not only that, but the rep that we scheduled with on the phone gave us one set of instructions, and the driver that showed up at our house gave us another set of instructions. The driver told my husband that they

would pick up on a set day, circled it on our paperwork and left.

The rep on the phone said call for pick up. The driver never showed up the set day. When my husband called the Arizona hub to have our loaded trailer picked up, the woman that answered was rude and short with him. She scheduled a pick up for the following morning. The driver never showed up again. He called that afternoon. She scheduled the pick up for the following morning. Again, no driver. Finally, the rep (in Arkansas) that I originally scheduled this move with called and said that no one had heard from us. I was outraged. That rep was able to schedule it for us, but we were now running a day behind. We were on a tight cross country schedule, so this was very stressful for us. When we got to the other side, all of our belongings were covered in some kind of black yuck. My cream linen office chair even appeared to have been stepped on when they closed the truck? I don't know. I can't even guess. The entire experience was horrible. The cost of this awfulness: $8,000. Never again.

Move size: 4+ Bedroom Home Service cost: $8000

Long distance moves are exhausting and hard and expensive. Upack (using abf freight) was very easy to work with, very accommodating. They delivered when they said, drivers were friendly and helpful. No extra charges tacked on. Our only issue was we had a full truck, so we had to wait another day after our trailer was delivered for the ramp to be delivered to our new home to be able to unload. Other than that, everything was great. It's important to pack the trailer well, and tight. We only had one casualty of a broken vase, but it was our fault for how it was packed. Would Def use again. Hope I never have to!! Lol. Moving sucks!

Move size: 4 Bedroom Home Service cost: $2318