Sonic auto transport

I hired Sonic to transport my brand new Toyota Tundra due to the responsiveness of David. My original quote for the delivery was shorter and cheaper than everyone else. Normally I don’t select the cheapest option, but this time I made the mistake and chose Sonic. After paying the initial deposit David informed me I would need to pay an additional $500 and it would take an additional week to get my truck. I reluctantly agreed and anxiously waited for my truck. On 9/3, a week late, I finally received my truck, but I had to drive 45 minutes away from the original agreed upon location. What was supervising was the driver chose to unload the truck in a very busy small location bs the large open parking lot near my house. As expected the driver drove my truck into something and caused over $2700 in damage. Now a month later Sonic is refusing ignoring my calls and texts and refusing to pay for the damage. I fear my only solution to getting my truck fixed is to sue them. I would highly recommend staying away from Sonic.

Service cost: $2700

Wish I had read these reviews before I signed with these people. Right from the start this Tim Cunningham slips a word in that he'll let me know the final cost even though the contract clearly states $450.00 and this was after he was begging me to sign with them. He even text me after I sign still begging for my business. Now they're a no show and we have people just standing around and this Tim starts arguing with me claiming he might pick up today or tomorrow? REALLY? Claims they move 25+ vehicles a day? I'm done with these people. He tried to say I can't cancel? I warned him not to touch my credit card or I'll file criminal charges.

Service cost: $450

This is the most unorganized, unprofessional shipping company you would not even recommend to your worst enemy. We agreed on a rate, only for the driver to inform me that he had had a brake failure and could not come to pick up the car. I called Sonic and was told that since they are a third-party company (Broker), they have nothing to do with that. In summary, they told me, "We are not responsible for this and do not care what inconvenience this might have caused you." They confidently said to me that there was nothing that could be done. I pay a cancellation fee of $400, or I get a different quote with an additional charge of $505.

I went ahead with the quote. I had to endure stress before my car was picked up with constant calls. I only learned from the carrier about the lack of communication between Sonic and the contracted carrier. Sonic stopped answering my calls and told me to figure everything out. I was charged an upfront fee of $400 even before the driver showed up - 3 days late - to pick up my car (As aforementioned, there was a complete lack of communication between the two parties). I know they would come and write an extended apology essay in response to this review as though they are what they claim to be. Enough of the empty words; you either close down your company and provide opportunities to those who can serve humans better, or you change your completely unorganized and unprofessional service. No one thrives on your empty words.

To everyone out there, do not fall for this scam. THIS IS A SCAM. If it were possible to give a negative star rating, I would not hesitate to do that.

Service cost: $1450

This company is an absolute JOKE. We moved from Minneapolis to St. Petersburg, FL - they picked up our vehicle last Wednesday and promised that it would be dropped off in FL by Sunday (4 day transport). It is now Tuesday and they still have not dropped the vehicle off. I was supposed to start my new job yesterday and could not, nor could I get to work today due to THIS COMPANY AND THEIR BROKEN PROMISES. They want $1000 upon pickup, and offered us "25% off for next time" - NEXT TIME? I only plan on moving cross-country ONCE, so WHY would I take that offer when they screwed up THIS time? That alone makes me believe the company won't be around within a few years from now. Do what is right and help your customers- don't screw them over.

Also, AVOID TALKING TO ***JAY GOOD*** She is one of the rudest people I have ever spoken with over the phone - she alone, makes the company looks terrible. Not sure how she managed to land a customer service job when she has no customer service skills. She kept cutting me off and telling me to "drop my attitude" - last time I checked, I AM THE CUSTOMER AND YOU AREN'T DOING ANYTHING TO HELP. Now they are ignoring my phone calls and I have no idea how I am supposed to get my car. Again, I repeat, this company is a JOKE and so is JAY GOOD. Be aware - they are a full-blown scam. Now we have to call the police and report the vehicle stolen because they aren't willing to lower the amount owed ($1000), and we are not willing to pay that - again, this is THEIR mistake, and by not taking accountability makes them look foolish as a company.

I will continue to post this review on as many websites as possible in order to get the word out, since JAY GOOD doesn't want to do anything to help. I called and asked to speak with a manager and got "K I'll send your info over. Hopefully they reach out soon" ...... Great talk.

Service cost: $1170

I want to thanks Dominic to help me find a good driver in a short time. The vehicle was delivered couple days earlier and with perfect condition. I contacted tons of auto shipping companies. Dominic is the only person who keenly helped me as well as gave me a discount rather than urging me to pay and make a reservation in one day. The price they promised is fair and the service they provided is better than some popular auto shipping companies. I'm pretty satisfied with this purchase choice.

Service cost: $1350

I had a very good experience with Sonic Auto Transport from Jacksonville, NC to Las Vegas, NV. My customer service rep was Petra Griffin, she was very professional and made the experience a good one! We had good communication from the beginning of the process. Our 2017 Mitsubishi Outlander was delivered within the timeframe quoted (6 days) and our driver, Alex was professional as well. I would recommend Sonic Auto Transport and be sure to ask for Petra, she was Great! Thank you. Mayra

Service cost: $1550

Scheduled pick up on March 22nd for Monday March 28th but after two days had to change the date to March 30th giving them 5 days for the change. Tried contacting them via phone and email and got no response until Friday March 25th. At this time they tell me I have to pay a $100 change fee of which there is nothing in their contract about this charge. It says they can charge you something but no number given and on top of that it states they will do everything they can to not charge the fee. I stated I would not pay the fee and if he didn't want to budge on the fee I would find another moving company.

Then he comes up with a $200 cancel charge of which there is nothing in the contract about that either. I sincerely feel this guy Dean was making this up as he went. At the end he threatened to charge my credit card for all of the fees, obviously I won't let that happen. The man talked like a computer, very dry and unrelenting. This is my first vehicle to have to have moved, I will never do it again.

Service cost: $750