ReloUK

60 heavy boxes from HK to London - arrived into port on 21 Dec, ReloUK can arrange the delivery to my house on 23 Dec! Incredible! I never expected I could get the shipment before Christmas, and I was impressed by the efficiency and considerations of the team. A big thank you and kudos to the crew that delivered the shipment to our house, they are professional, efficient and very patient with us. The boxes were all very heavy, but they swiftly moved all 60 heavy boxes into the house within 30 mins, and pointed out which box they were carrying so I could make sure nothing was missed. They put the boxes exactly where I wanted them to be, and saved me a lot of time unpacking.

Thank you for all the help in the early winter morning!

Move size: 3 Bedroom Home Service cost: 53000HKD

If I could give no stars I would. We had the worst experience with these charlatans right from the packing day to my stuff arriving damaged and almost 5 months later. Rude and aggressive staff. Use third party packing teams who (told us) are paid quite poorly- so no care and attention to your goods. Put a couch through our wall, destroyed our day bed, broke and then packed broken glass. Ran out of packing goods on the day - meant we had to run out and buy ourselves. Original quote quadrupled after they had our goods. It was just a horrendous experience from start to finish where we felt powerless and our goods were held to ransom. Precious and sentimental things ruined or smashed due to incompetence that happened before the goods even go on the container. Avoid at all costs

Move size: 2 Bedroom Home Service cost: £8643

I highly advise against using this company. My previous experience with them warranted a 5-star review on ReloUK a few years ago, but my recent encounter has been nothing short of a disaster. I entrusted them with the task of shipping two containers, which have yet to be delivered, and their lack of ownership and accountability has been appalling. In fact, I have now involved my solicitors to handle the situation due to their sheer incompetence.

One of my main grievances stems from ReloUK's failure to inquire about permits until after the shipment was loaded onto the vessel. When I raised this concern via email on July 17, 2023, their representative assured me that everything was in order. However, it was on the day of loading that I discovered the need for import permits. We promptly applied for these permits, which were eventually granted, but not without incurring additional expenses and inconveniences due to ReloUK's oversight. It is important to note that the Charity in question does indeed have Charitable status, so it is misleading for them to state otherwise. The issue lies in their failure to request the necessary import permits, which resulted in us having to bear the costs and delays.

Furthermore, ReloUK has also lost one of my personal items from a previous shipment earlier this year. Despite my repeated requests for an update, they have blatantly ignored me. My solicitors have already reached out to them today regarding this matter. Their response, or lack thereof, speaks volumes about their integrity and the way they treat their clients. I have confirmation emails to substantiate my claims, and I will make them available for consumers to form their own opinions on who is at fault.

I kindly request that ReloUK share any email correspondence they may have sent me after July 17, 2023, specifically inquiring about permits. The only time such a request was made was after the container had already been loaded onto the vessel. This lack of foresight and disregard for proper procedures is simply unacceptable.

In conclusion, I strongly caution individuals against entrusting their belongings to this company. Their actions, or lack thereof, speak volumes about their professionalism and commitment to customer satisfaction. It is evident that they prioritize their own interests over those of their clients. Please think twice before considering ReloUK for any shipping needs.

On a separate note, I must mention that the team responsible for physically loading the goods has always been great. They have shown professionalism and dedication in their work. The issue at hand primarily stems from the leadership and management of ReloUK. It is their lack of oversight, accountability, and failure to address customer concerns that has marred my experience with the company. It is disheartening that such a capable team on the ground is let down by their superiors. This further emphasizes the need for potential customers to exercise caution when dealing with this company.

Move size: Office Move Service cost: £18000

I used this company over a year ago and am still waiting for my claim to process. The setup is that the marine transit insurance is based in Hong Kong and they do belong to any organisation that you can work through in the UK that supports the client. So I have now had to resort to using a firm of lawyers in Hong Kong as the Claim processor just ignores anyone from another country as they have no power to enforce the rip off practice they use. They offered 4kGBP on a claim of approx. 28kGBP..because they think we have no option but to accept. What a rip off setup this company uses. Plus they promise EXPORT packing and deliver rubbish packing. They also do not supply you with the appropriate terms and conditions. I was warned by other freight companies and should have listened. But I will never give fighting them and will make it my mission to continue to alert people for as long as this company exists.

Move size: 4 Bedroom Home Service cost: £10000