Providence Van Lines

Comically bad move. Packers decided to load items into the bed of a personal pickup truck. The truck flipped on the highway, and presumably, our belongings ended up on the side of the road. The truck was impounded and we're not sure where some of our belongings ended up. 10 days after the move we did receive three beat up boxes with items haphazardly thrown in (including a live plant at the bottom of one of the boxes).

Like other reviewers, several pieces of furniture arrived broken. Thousands of dollars of items did not make it to our new home. After unpacking each box, we realize that we no longer have cookie sheets, cake pans, Pyrex, winter boots, coats, draperies, bedding, tools, and an entire California king bed-- to name just a few things we lost.

Among items broken were a 50' television, dining room buffet, table, two lamps, artwork, and an outdoor fountain. Making a claim is a lost cause as we would receive pennies on the dollar, and that's only if the claim was approved.

We've already spent thousands replacing the household items we need. This is our 24th move, and by far the least professional, most costly to date. I recommend no one deal with Providence and absolutely avoid Coach USA, the movers Providence brokered to haul our belongings.

Providence was great until the rep we worked with realized we had a problem. Then, he was nowhere to be found. He did not return calls, and when we finally tracked him down, he would say, "Oh! You were on my list of people to call today." Hmmm. For weeks, we were so frustrated that it became unhealthy. Not only were we dealing with moving to a new state, but we were continually reminded of how much the company's negligence was costing us. At this point, we have no moves left to make, other than report Providence and Coach to the Department of Transportation, Federal Motor Carrier Safety Administration

Update: The company offered to settle for $90 today. Obviously, we do not consider this a good-faith offer and will pursue other options.

Move size: 4+ Bedroom Home Service cost: $12000

Took 30 whole days to get our stuff. We’re consistently told “oh it’s coming, it’ll be there in a couple of days”. We were living on air mattresses for 30 days as they had all our belongings. We were originally told 2-4 days. Our contract said 2-14 days based on our distanced move. Fine. But nope, 30 whole days. Double the contract, yet absolutely no compensation for it.

Also, after being lied to consistently, our sales rep, Andrew, just stopped responding or calling us back. He also told me they were not a broker (they are) and that the people who picked up our stuff would be the same ones dropping it off. That was a lie. It went and sat in a warehouse 300 miles in opposite direction of our move.

Also, they get you to sign with them by telling you “oh it sounds like you have X amount of stuff, which generally takes up X amount of cubic feet. So you will only be charged X amount and even less if you don’t take up that much space.” ….yeah they way under shoot that cubic foot number (they charge by cubic foot). Then when they come get your stuff, they tell you “oh well you have a lot more stuff so we have to charge you a ton of extra money for the space”.

Move size: 1 Bedroom Home Service cost: $3500

My husband’s job was transferred to Louisiana from Florida and so we needed a company who could quickly transport our belongings. providence van lines came to the rescue. They did a great job packing up and moving everything. They were really professional, fast, and friendly. They made sure that all of our items made the long drive safely and in one piece. I just wanted to write a review recommending them and thanking them for making the moving process so much easier.

Move size: 3 Bedroom Home Service cost: $3393

My fiancé I decided to choose providence van lines for our move from FL to NY. We went with them based on their excellent prices and great reviews. Our complete move for our two bedroom house with partial packing was very fairly priced. In addition to that, the team of workers that they had sent was hard workers. They answered all of our questions while working very hard and carefully. My overall experience with this moving company was great. I would definitely use them again if we decided to move back home.

Move size: 3 Bedroom Home Service cost: $4655

I will miss my hometown for sure but it was time to move on to a new city. I hired Providence van lines to handle my moving process. My sister has previously praised their services. I have to admit, they really are awesome. Their men were so professional, from the uniform to the equipment. I was very impressed by the efficiency and skills shown by these men. They lifted my heavy furniture with such ease. Everything was so well packed and then loaded on to the vans. I received everything right on the scheduled date and everything was completely unharmed. I have to recommend these guys massively.

Move size: 3 Bedroom Home Service cost: $4434

The movers from Providence van lines are amazing! I am so glad I found them. They moved us from our 4th floor walk-up to a high-rise halfway across the country and everything went flawlessly. The two movers showed up on time, were professional, courteous, and handled all our possessions with respect and care. The whole move was done immaculately and they stayed within their estimated timeframe. There is an intense inventory process where you have to list and detail every item you want to move, but then it makes the move so much easier because it's all included in the price and there's no haggling. I would definitely contact them in the future, and will recommend them to all my friends!!

Move size: 3 Bedroom Home Service cost: $3699

What saved my last move were the very experienced movers sent from Providence van lines. They really knew how to do their job properly. My apartment was a super tricky one. Getting things in and out of it was a nightmare. Most of my big pieces came in unassembled when I bought them. But disassembling them wasn’t an option. The movers had to carry them out of my apartment and down 4 sets of stairs. It was a huge task but the boys managed to it quite efficiently. My belongings were safely transported without any damage to them. These movers had a really good understanding of how to handle a tricky move and I am so thankful to them.

Move size: 3 Bedroom Home Service cost: $5488