Optima Moving Company

I scheduled a small move with this company. I was moving from a one bedroom apartment into another apartment about 15 minutes away. Though I received electronic confirmation of my move, the movers were not there on time. I called the main number and was assured they were coming. Then I called the "local number" and was informed that I was not on the schedule at all. They then called again and gave several reasons why they could not move me on the day that I was supposed to be moved.    I'm just glad they don't have my credit card information. I was very disappointed with the lack of professionalism and complete lack of dependability. Makes moving day very stressful. .

Service cost: $350

I used Optima Moving twice over the past years and they are fantastic. Excellent customer service in helping set up the moving process, professional movers who were courteous, clean, efficient and friendly. Additionally they had great communication-sending consistent email updates with the progression of the move across the country and set up the delivery several days in advance. Finally, a very reasonable and fair price, especially for the service. Nothing was damaged and I would both highly recommend and plan on using again in the future.

Service cost: $896

The represntative (Yuri) was really nice and accommodating when scheduling my move. Then move day came and I had a window from 9-11:00 for movers to show up. By 11:00 still nothing so I called to get an ETA. Was told by Yuri that he didn't know what was happening. Called back later to say they couldn't come that day and needed to be rescheduled to the following day. Many excuses and lies. Nothing made any sense. No concessions made even though I had to change all plans to get carpets cleaned, miss additional day of work, find child care for my 4 kids for another day that was unanticipated, etc. Yuri acted like it was no big deal that they decided not to show up and wouldn't respond to phone calls or email.

Movers did not wrap all furniture and dinged walls and furniture. Was told several times that it wasn't them (even when I watched them do it). Charged per roll of tape "used". Took it upon themselves to re-tape boxes already taped. Using excessive tape. Also started new roll with every box. I ended up with a few dozen half used rolls of tape on the floor including a couple that were untouched. Not a huge cost (for the tape) but was good indication of how they do business. Quotes are cheap for a reason. Buyer beware. Shady and unreliable folks.

Service cost: $1200

Optima moving sent a crew to move my friend from my garage apartment, they backed into the gutter and even though we watched it happen and they immediately got out of the truck and said "it wasn't me". Pictures were sent to the company and since it was winter I didn't have it fixed right away. I was given a move/case number by the company and verbally told to get it fixed and they would reimburse me, by the way I was shopping for a good price not to screw over their company. Well needless to say I got the work done for half of the original quote and now they refuse to pay. Thanks for messing up my gutter and not staying true to your word. Good thing I am not their final judge.

Move size: Studio Service cost: $150

After requesting a move for 10:00 on a Saturday, we were scheduled for 9:00. The day before the move, I received a confirmation call stating that the crew would arrive between 7:30 and 8:00, so my wife and I got up very early to be prepared, but no one showed up. I called 2 different phone numbers, but no one answered. I wrote an email to the address I had used to schedule the move, but no one answered. Finally at 10:45 I discovered a second website (the same company, but a different website than I had used to contact them) with a third phone number. I called this number and got an answer. The office then confirmed that we had been scheduled for 9:00, but they didn't know where the truck was. It was 11:40 before the crew leader called me to say they were on the way. Once the crew arrived at 12:45 the move proceeded quickly and without incident. The guys were excellent. 
 
So, if you choose Optima, you are responsible for knowing what is going on. The management will not give you any information, so you have to specifically ask for anything you might need to know (like a phone number for when no one arrives). If you can handle this, Optima is very affordable, and the movers themselves are excellent.
 
tl;dr: Movers = Amazing, Management = Horrible (crew didn't show b/c of office mistake).

Service cost: $440

I have never written a bad review about any company before, since I am not the type to complain about little things. However, this company deserves it and I don't feel apologetic for it.

I am from another state and I was helping a very good friend move from her apartment on a Sunday, since that was the only day she could (She was getting the keys to her new apartment that same day and that same day she had to move). I scheduled with Optima on Friday to move on Sunday at around 10:30am. They said they could do at 1pm so I agreed. All this time I thought everything was running smoothly when my friend called me at 4pm to tell me they weren't there yet and she didn't have their phone number, but that someone had called her at noon to tell her that they had to finish another move before hers and that they wouldn't make it on time for hers, and asked her if they could reschedule for the next day, so she told them she HAD to move that day. They rescheduled for 4pm. My friend thought I knew about this since I was the one in charge of the scheduling and payment, but no one called me to tell me about any of this, except for her when they didn't show up on time. They had both my number and email. So I called them back to ask where they were. Then the dispatcher/scheduler/salesman told me they were running behind. It was 5:10pm when they movers got to my friends apartment. She needed to be out of her place by 7:00pm that night because that's when her babysitter had to drop off her little girls, something I didn't tell the movers since they had schedule for 1pm, and my friend also had other people helping her so 6/7hrs were definitely doable.

Also, they used some of their own supplies to wrap some of her things, carried the move down a "long, long way to the elevator and docking station" and the move was bigger than what I had told them. So they ended up charging me way more than what was estimated and never sent me any scan or copy of anything they signed over there. My friend was upset because they broke some glass items, tore the back of her leather sofa and broke one of her little girl's nightstand. I understand they might have been tired at that time, because they finished at around 11:30pm. It was supposed to be a 6/7 hr move starting at 1pm. So when I called the management (Marius) he pretty much told me that it was my fault because I scheduled a move on a Sunday and that is one of their busiest days, because barely anyone works Sundays( which is a lie because I had called more than 3 different other companies that did work Sundays, only Optima was the most affordable)..That moves sometimes take longer than planned, and a plethora of other excuses. In the end we were both aggravated and I just had to pay whatever they charged me because this was supposed to be a gift for a friend that turned into a nightmare. And I am still waiting for my invoice and paper work..

Service cost: $847

Optima moving company helped us moved locally. (From Roland Park to Towson). They arrived at 7:00 am and finished by 6:00 pm. They were 4 young workers, extremely respectful and didn't waste any minute. They were careful and indeed helpful. They even helped us packed our closets. They did two trips. Once in the new house, they placed everything were we wanted and even installed beds and my baby's crib. The price was super reasonable and similar to the quote. They also brought all kind of packing materials. My husband and I were really pleased and definitely recommend this company. Thanks.

Service cost: $850