National Van Lines Inc

DO NOT USE THIS COMPANY!! I wish I could give them a beg FAT NEGATIVE for stars! What a Fu*king Sh*t SHOW!! Oh where do I begin! They were almost 2 weeks later than the original quoted timeframe, leaving us to buy a new mattress and sleep on the hardwood floor. SEVERAL items were damaged, and they WILL NOT PAY FOR THEM. We were asked if we wanted to count the items, but we're also told that the movers didn't have time. One of our cushions from a chair is missing and it costs more to have one custom made, than to buy a new chair. They lost one of our twin mattresses, and parts to a twin bed. However, "we didn't do the count" so we got screwed! Another damaged item is a piece of art that we paid $1000 for , from not being wrapped properly. Of course, they are not reimbursing us for that either. This is such a lazy and crappy company. We will NEVER use or recommend this company again!

Move size: 4+ Bedroom Home Service cost: $35000

I am an 85-year-old woman who moved across country from Oregon to Georgia to live closer to my daughter so she could help take care of me. National promised my belongings would be delivered safely and on time. That promise was not kept. I waited for six days past the contract deadline, on borrowed lawn furniture, for my belongings to arrive. I was compensated $50/day for late arrival on a bill for well over $12,000. When the van finally showed up, I discovered much of my furniture, most of which was under six months old, heavily damaged. One piece of furniture wasn't even on the truck. One of the movers was in such a hurry to leave my house, he ripped the fabric of my new couch right before my eyes and didn't utter a word. The movers didn't set my bed up correctly before leaving, either, and the driver told me he spent two days enjoying himself in Las Vegas while on the way to Georgia. I filed a claim report for nearly $3,000 for the damaged furniture, and National sent a check for $216 to cover the claim. I then filed a claim dispute, was repeatedly told it was being handled, and six weeks later was informed that $216 was all I would receive as compensation - all strictly according to the contract, as stated by National. I strongly advise against hiring National Van Lines for a move. (Review written for me by my son.)

Move size: 1 Bedroom Home Service cost: $12300

I was impressed every step of the way with how seamless and communicative my move was with National Van Lines. Aaron took all of the stress, and there was so much stress after making a cross country move for the 2nd time in 6 months, off my shoulders. If possible, he made a stressful move, stress free. Beyond him, the team that packed up my belongings in NM were so thorough and wrapped all of my items so carefully and the unload process was just as thoughtful. The movers made the way cross country at an exceptional speed and the communication from everyone was above and beyond. In the event that I move again, I will absolutely use National Van Lines again! Cannot recommend enough.

Move size: 3 Bedroom Home Service cost: $8000

We have used National for three cross-country moves and this most recent one was by far the best experience. With the exception of one difficult move from Connecticut to Chicago (the third party that National used in CT for our first move with them was not a great company) our moves have always been solid with National. However, this time we had particularly great people on our team. Aaron Bacon, our representative, was always quick to respond to our emails and phone calls. He even responded on the weekends. He had a record of our previous move and was able to estimate the weight instead of having a representative come to the house. The estimate was just below the final weight, making the financial aspect of the move easier to digest once we received the bill. We did get an estimate from a different well-known moving company and they over-estimated the weight by almost 5,000 pounds! National has the best prices and some of the best customer service with representatives like Aaron Bacon. He checked in with us prior to, during, and after the move. Even though we are experienced movers, he gave us the peace of mind that National "had our backs."

Our driver, Jose Gonzalez, was by far the best driver we have ever been assigned through National. He and his crew were kind, efficient, careful, and professional. He arrived exactly on time to our house in New Jersey and 15 minutes early to our house in Illinois. They padded the walls and staircase ceilings in both houses, they covered the floors with plastic and canvas tarps, and they carefully wrapped all of our furniture. We have a grand piano and Jose knew exactly how to move it. It arrived in pristine condition just like our furniture. They helped us set everything up and even moved furniture around when we didn't like the initial layout. So much of the moving experience is attributed to the quality of the driver, and Jose was outstanding in every way. We hope everyone has the same positive experience that we had with National. After three moves with them, it seems like the experience boils down to the representative--his/her professionalism and concern for the customer's experience--and the drivers since they are the ones who hire the other movers. Thank you Aaron and Jose!

Service cost: $6900

My husband and I just moved from our 3,000 sqft home we have raised our family in for 21 years in Chicago cross country 1,000 miles to Colorado. We were very anxious over how it would all go, but from the first call from our National Van Lines driver, Damon Clark, we were put at ease. His positivity, enthusiasm and confidence was exactly what we needed. This guy is AMAZING! He loves his job, treats his crews with respect and puts 110% effort into every detail. His motto is "no stress" and he means it! He had hardworking cheerful crews in both Chicago and Colorado and to be honest the actual moving out and moving in days were the easiest days of our entire moving experience. Damon and his crews handled our belongings with respect and care and we had no damage. These guys were having fun moving us! We were no easy job because our new home is on the side of a mountain and Damon needed to arrange to use a smaller truck once at our town and load the shuttle truck three times to get our belongings up the mountain. He was undaunted and he and his crew acted as if it was a walk in the park! I can't believe I'm saying this, but we had fun during our move - all due to Damon and his crews. If you're looking for a mover, make sure you contact National Van Lines and request Damon Clark!!

Move size: 4 Bedroom Home Service cost: $10500

Hands down absolute worst moving experience ever. They handled our move from Arizona to Maryland. They delivered our stuff 2 weeks late and the only reason I knew about the delay was because I called them. There was zero communication from them before my calling and harping on them! Then 2 out of the 4 large items that arrived were damaged, one of which was my piano and I am a professional pianist. It is obvious that the entire finish of the piano was sprayed with something and someone tried to wipe it off. Unfortunately they did a horrible job in covering up what they did and were unable to get to the parts of the instrument that were locked so it actually dripped into the instrument. They are taking zero responsibility, tried to blame it on me possibly cleaning it before they picked it up and even threw their own driver under the bus. Now I am having to hire a refinisher to take a look at it and assess the damage inside and out. The entire instrument may need to be refinished because whatever it is, it is irremovable! Even the driver that dropped off the stuff admitted that when he went to pick up my stuff from the warehouse my piano was completely uncovered and that the dresser was already damaged prior to even being driven cross country. I don't know how a company that touted they are so reputable can make such a mess out of one simple move. Shame on you National Van Lines!

Move size: Studio Service cost: $2500

This was a military move so cost is not accurate. Numerous damaged items due to poor packing and blatant disregard for property. Items were jammed into boxes breaking/damaging contents, furniture destroyed during move due to poor placement in moving truck. Household goods moved to several different trucks. Items strapped so tight freezer door was bent making the item useless and they refused to replace or even pay partial cost. Poor explanation of documentation leading to refusal to pay full claim of damaged items. Took 5 months to get claim cleared and once an offer is made, they will not budge no matter what proof you present. I DO NOT recommend using this moving company.

Service cost: $5000

It has been an absolute NIGHTMARE!! On December 15, 2011 Three Gorillas (United Van Lines contractor) certified a gross weight of 11,800 pounds. That’s what we paid $7444.27 for.   Mr. Scott J. Goble from Mountain Moving and Storage (the sales person) specifically told me that weighing are federally enforced and fraud free. That serious consequence would be imposed to anyone that messed with these. Now United Van Lines claims that the actual weight is 12240 pounds. And charged me an additional $810. Who is lying?   The reweigh issue came about when I inquired Mr. Goble why I wasn’t able to witness the first weighing like we agreed to. He blamed Three Gorillas for not following his instructions. That’s the reason I asked for the second weighing. That never happened. United Van Lines didn’t fulfill their contractual obligations.  
· They failed to allow me to witness the weightings.
· They failed to deliver in the date as scheduled.
· They failed to allow me to witness the second or audit any weighing.
· They failed to deliver my goods in the same condition as you received them.
Broken bed frames, pictures, furniture, etc. Just don’t use them they will milk you out of every penny that they can.

Service cost: $8000