National Moving Services Inc

Steve, who I communicated with to reserve two movers, was responsive, friendly, articulate about the services and prices, and followed up the day before our move. Onsite, we had Robert and Gilbert handle our loading. Both were very friendly, took care of our items, were efficient, and, very importantly, showed up right on time. I honestly did not think all of our stuff would fit into the U-Haul, but I was wrong! Their fees are very competitive in the area, and they don't charge you all these extra fees for every little thing. Highly recommended!

Move size: 2 Bedroom Home Service cost: $4055

They did not do a video survey. They estimated box numbers and on the day of moving I had to pay a lot more. Additionally, they charged me an extra $200 since they said that they needed to walk more to get to my front door. They don't carry things. They use dollys so I don't understand the extra charge.

Pier 1 Parsons dining table got chipped badly because they did not wrap it in a blanket. Did not wrap Pier 1 Parsons end tables or console table. I saw my Pier 1 chairs placed on the snow/ice path as they were bringing it in. Handling was not professional for the money that they charged. College students may do this sort of move.

Did not reassemble bed properly, nails were falling out and had to get help fixing it.

Additionally, they had to toss a chest of drawers in the dumpster since it completely came apart and the dresser has also come apart and a carpenter looked at it and said he can fix it and their poor packing and handling has broken it.

The total cost felt exorbitant since I moved to a place 10min away. If their service was beyond exceptional, then the cost would still be considered pricy but due to the poor quality of service it felt like a rip off. I moved 13 hours with the same size of items and a vehicle and it only cost me $1000 more.

Move size: 2 Bedroom Home Service cost: $2900

I recently used this moving company to relocate to a new home, and I was very satisfied with their service. The team was efficient, careful with my belongings, and went above and beyond to ensure that my move went smoothly. They even helped me disassemble and reassemble some of my larger furniture items, which really made the process much easier for me. One of the movers even noticed that my grandmother's antique clock was not properly packed and took the time to wrap and secure it properly, which I really appreciated. Overall, I would highly recommend this moving company to anyone in need of a reliable and conscientious team. They definitely exceeded my expectations.

Move size: 4 Bedroom Home Service cost: $1000

DO NOT USE THIS COMPANY- STAY AWAY - Late picking up - picked up February 5th and were supposed to pick up the 3rd or 4th but made excuses and came on February 5th so had to push my travel plans back 2 days as I could not leave until February 6th- just said I signed the agreement that’s all they would say - then going from MA to FL and did not arrive until February 21st - when I said needed delivered by February 15th- took over 15 days to get it there and the only response was that I signed the agreement- finally showed up and all my coffee mugs broken 12 coffee mugs - dishes broken - 12 dishes - 12 bowls broken - glasses broken over 15 glasses that I had bought on trips taken now gone - george foreman grill broken - all boxes marked fragile and glasses packed and wrapped but still broken - adjustable base for my bed missing legs so now can not use the base - legs gone - only response you signed the agreement- WORST COMPANY - DO NOT USE - STAY FAR AWAY FROM THEM - just took all boxes and threw them in garage would not put into rooms in the house - one level home - no stairs and they bitched and would not put were it should have been put - STAY AWAY SERIOUSLY YOU SHOULD FIND ANOTHER COMPANY STAY AWAY FROM NATIONWIDE MOVING SERVICES- A LOT MORE COMPANIES OUT THERE STAY AWAY FROM THIS ONE

Move size: 2 Bedroom Home Service cost: $2600

We had a horrific experience with Nationwide and recommend staying away from them.The FL DOT has over 100 complaints filed against Nationwide in the last year. Nationwide makes promises and give information that is not correct. They are a broker and according to the moving company, do not share the deposit with the moving company. Annie in customer service will give you the round around, lie, and actually hang up on you. James in customer service will not reply to any calls once you have made your deposits.

Move size: 3 Bedroom Home Service cost: $16000

Do not use thus company. They are a broker and the company they used sucked. We were called on Saturday and said they would be here on Sunday between 8am and 10am. They finally showed up at about 12:30pm. The very first thing they brought in they knocked our alarm sensor off the door jam. When they were bringing in our boxes a lot of them looked like they had been through a war. They were stacking boxes on their side and upside down. We were so frustrated with them we didn't have them put anything together that the movers took apart. We asked them to take the blankets and the trash from things that were unwrapped and they took the blankets and said the trash was our responsibility. Almost every box we opened had something that was broken. The 4 metal shelving units that were in my garage were put on the truck assembled and when we received them they were disassembled and mangled. With all of the pieces I received I can't even assemble one complete shelving unit. So far two other items that were broken are irreplaceable because they were hand made. When they picked up our stuff I was told don't worry about your stuff we are going to give you the white glove service. We have moved a couple of times (not across the country) and never had anything break and nothing that we had in the trailer with us broke. We paid just over $10,000.00 and trusted this company to take care of our items and that didn't happen. I understand that our items were moved from the truck that picked them up to another truck to move them across the country and then loaded on to another truck that brought them to us from New Jersey but it looked like they were thrown and kicked on and off the trucks. Moving is always exciting and stressful and when you receive your items in this condition it is very disappointing especially after paying that much.

Move size: 3 Bedroom Home Service cost: $10000

Please do not use this company. They are misleading and did not deliver on their promises. I am very frustrated and disappointed with you and your company, First off they promised that the delivery would take no more than 4 to 7 business days for the movers to deliver our items to the destination address because they stated that "their workers are humans and not robots." Our items were picked up on Thursday 5/26 and I am now being told that the delivery will take longer than 4 to 7 business days.

I received a text message stating that the truck will be loaded on 4/2 or 4/3.

We were also informed that our items would not be moved from one truck to another. I was then told that our items are currently in a warehouse somewhere in New Jersey. I am also told that the shipment is outsourced to another company and will be loaded onto an 18 wheeler truck. Again that is not what was told to us. They told me that Nationwide does not outsource and that they are a moving company. Again I was lied to. I had a lot of fragile personal items that were stacked up on each other and for that stuff to be moved around from one truck to another was very concerning. We have been mis-informed on so many of the logistics which was totally unacceptable.

PLEASE DO NOT DEAL WITH THE SALES REP. LEO. HE IS A LIAR AND DECEIVING PERSON.

They also charged us an additional $5000 for additional square footage of space which we were told otherwise.

When our items arrived, several of our items were broken and damaged.

Move size: 1 Bedroom Home Service cost: $15000

Don’t use these jokers. They contracted our move out with out vetting their movers. All my furniture was damaged. They showed up with no packing materials in a filthy rented Penske truck. They wrapped nothing. They are rated 2.9 on BBB . They have no integrity. 10,000’s of furniture damaged due to their negligence ( not vetting who they contracted my move to and deceptive advertising on their site that states they will wrap all your furniture and all their movers well trained are professional movers . ) They offered me $350! I have reported to BBB still no reply from them. They should not be allowed to be in the moving business. If they have to be licensed to move others possessions they should have that license taken away permanently.

Move size: 3 Bedroom Home Service cost: $17000

DO NOT USE!! DO NOT USE!! This company is a SCAM and a BROKER! This company price gouged an elderly disabled United States Air Force Veteran and his wife. They do not actually have any trucks. They contract out to individual companies who may or may not be reputable. This move was from Monroe, Louisiana to Temple, Texas. We got 3 quotes and they came in with the lowest price by a few thousand dollars. We were unaware how horribly underestimated this quote was and the severe financial impact it would have. The company rushed through giving a quote over the phone. They did not ask for any pictures so a "three cushion couch" could vary dramatically in regards to measurements. The original quote was $9,800 for moving a 2,000 sq. foot house. When the time got closer to the move we talked to the agent to provide a more detailed list. By the end of the conversation the quote had ALMOST DOUBLE!!! to $15,500!! WHAT? This couple is on a fixed income, and $15,000 to move three hundred miles! Ridiculous. We negotiated how to bring the cost down. We bought and packed over 52 BOXES ourselves to cut down on cost. We also boxed all of the dishes and collectible birds which we were told would take off $2,000. In addition we sold: 2 six foot bookshelves, 2 three foot bookshelves, a twin trundle bed, a roll top desk & a computer desk and they said it would only take off $500. WHAT? THEN, the day of the move came and it got worse! The company that Nationwide contracted with showed up with a truck that was clearly not going to be big enough. Remember, we had provided a DETAILED, TYPED list of all contents of the house, and sold additional furniture so they knew EXACTLY what we needed. When the movers arrived they price went up and down THREE TIMES varying from $13,200 to almost $18,000. The movers only wrapped and loaded the furniture and the boxes that WE PACKED. They did not pack ANYTHING!! It took three phone calls to get any response from Nationwide, and then the initial response from the agent at Nationwide was to cut us off and chastise us in a very rude manner for not calling as soon as the company showed up in the smaller truck. The answer was they could get another truck sent out from DALLAS which was a 5 hour drive away. We had to be out of the house that day because the new owners were moving in. In the end the movers that showed up were 3 guys that spoke almost no English. The amount we had agreed on settling after we did 3/4 of the work was $13,200, but then it went up to $14,000 because they could not "return" the unused moving boxes and materials to the tune of $800!! This pick up was on June 17th with a delivery date of June 20th. Monday, June 20th came and NO FURNITURE. It was then that we were informed that the 20th was only the FIRST DAY of the delivery and it could take another 3 or 4 days to get the furniture. Oh, and no one seemed to actually locate the furniture. Nationwide did not know WHERE the furniture was located. Only after numerous phone calls daily did the furniture get delivered on Thursday, June. 23rd. Your furniture will not be unloaded until you pay the remainder of the money via money order. Because of the issue with the truck size we had to employ almost 2 DOZEN people from church, their individual trucks, rent TWO storage units, and a 15 foot UHAUL to move the rest of the belongings. That was an additional $1,000. It is absolutely sickening how NON TRANSPARENT this company is in their costs and practices. NEVER EVER USE THIS COMPANY. YOU WILL REGRET IT.

Move size: 3 Bedroom Home Service cost: $14000

$4000 for an 1100 mile move of 1 bedroom condo. 49 days transit time. Extremely poor communication. Damaged goods on arrival. Incompetence.

March 16th - I book my move with a Nationwide sales rep, everything is great, he says "2-14 days" transit time after pick up. He asks me to do a survey on my experience with Nationwide. I'm transferred to a representative who asks about my experience with Nationwide, I say 'great' and report my satisfaction with the highest rating.

June 12 - Movers arrive to my home. In filling out the paperwork I notice the delivery window has changed from what nationwide told me when booking, "2-14 days," to "1-25 days."

July 1st - "USA relocations services" calls and states the truck is en route to my home and will be arriving July 5th. I call out of work to be at home for delivery. I wait at home all day, no call from movers, no call from Nationwide. I call Nationwide and they say "supervisors are unavailable," but they would leave a note for one of them and reach out to USA Relocation Services.

July 7th - I leave another voicemail with USA Relocation, asking why no one reached out to me to tell me they would be unable to deliver on July 5th. I call Nationwide and they only tell me the status of my move is "in transit." Unable to tell me anything more than that. I ask to speak to a supervisor for reassurance. She then says that isn't necessary because she is able to tell me everything that supervisors will. I again ask to be connected with a supervisor, or given at least a timeframe of when any supervisor will be able to call me back. She responds with "they're busy and you can expect to hear from them after delivery."

July 14th - Nationwide calls me to say my belongings would be dropped off on Monday, the 18th. I feel confident drop-off will actually happen since Nationwide is telling me the information this time. I call out of work again to be at home for delivery.

July 18th - USA Relocation dispatcher calls me mid morning to tell me that the truck is nearing my home and wants to confirm my address. As I tell him my address, he is clearly puzzled. States another address is what he had down. He reads the address and I tell him that is neither the correct pick up nor drop off address. He calls me back about an hour later saying there has been a mistake. Another shipment, believed to be mine, had been shipped. He tells me that my belongings are still in a warehouse.

July 26th - Nationwide rep leaves voicemail saying he just spoke to carrier and they confirmed drop-off would be in 1-2 days.

July 28th - I speak to Nationwide and discuss reasonable dispatch service. I tell her that I have missed 2 days of work due to being told delivery would occur. I ask to be compensated for my missed hours at work and she states "I will give you money back after they deliver." I ask about the carrier themselves. She states that she will reach out to USA Relocation services and figure out what they will pay for each day that delivery has been out of the DOT "window."

July 31st- Movers from a company called "Fastlink," arrive just after midnight. I learn they are a separate entity from both Nationwide and USA Relocation Services. They then proceed to ask for my help moving my coffee table, queen mattress, box spring, and frame into the house. They do not have scissors or anything to cut open packing materials with. Two end tables are missing legs, mountain bike is damaged, several wine glasses are shattered.

August 1st - I call USA Relocation Services and am shocked that someone answers the line. After 20 minutes on hold, the representative states he has been able to confirm I will be reimbursed fifteen dollars. $15 for a move that took 49 calendar days to complete. I do not accept this.

August 18th - I receive an email from Nationwide stating they will offer $200 reimbursement, with the stipulation that I refrain from ever writing or saying anything "disparaging or negative" about my experience with Nationwide. I do not accept.

Bottom line: Unless you want zero updates regarding your move, enjoy being on call for 15-30 minutes each time you call Nationwide, and treated like dirt, I would steer clear of this company. I understand they are a broker, but it is telling that they expressed no sympathy for my situation and initiated ZERO calls to me. I felt completely stood up. Nationwide clearly cuts corners and contracts with carriers that are incompetent. I felt misled and lied to countless times throughout the process. It took 49 days for my belongings from a one bedroom apartment to be moved 1100 miles. $4,000 was spent. Do not book with Nationwide or the cronies that they choose to do business with.

Move size: 1 Bedroom Home Service cost: $4000