Move Happy Group

I only write reviews if I find them genuinely informative for future customers.

I used Move Happy to move from California to Ohio. But it was a poor experience that cost me an extra $2500.

1. They picked up on September 6th and promised delivery no later than September 26th. But they ended up delivering on October 9th. During September, I resided at my relative's house, but from October 1st, I had to rent an Airbnb while I still paid for the rent of my new house, and I lost about $1500 on Airbnb in addition to the discomfort of my 1-year-old baby. They didn't provide any good reason or compensation for this late delivery.

2. My $900 TV stand and $300 baby crib were shattered. And when asked for the compensation, they said it is $0.6 per pound. So we can pay $66 to compensate. I didn't accept it because it seemed like a joke to me.

I don't recommend them.

Move size: 2 Bedroom Home Service cost: $5000

I was preparing to move in October, 2022, and contacted MOveHappy and started arrangements for my move. Then my best friend was hospitalized and in a coma and I was the decision-maker for him. I had to delay everything for a month. I called MOveHappy again in November and explained the situation and they could not have been more empathetic and we got everything arranged for packing and pickup. My friend died in November and I had to deal with that and the move, but, again, MOveHappy was with me all the way. All payments had been discussed ahead of time and it could not have been easier. I took advantage of the thirty-day storage and had it delivered in January. The only hiccup was with the delivery people, who said they needed to ensure payment was made. I had told them it was and sent them the receipt, but they contacted just before delivery and again said they needed the payment. One quick call to MOveHappy took care of it and it was delivered with no issue. They were kind, understanding, and professional—every single person that I dealt with. I would use them again in a heartbeat. My biggest kudos to Teddy and the guys who packed me up and took the shipment.

Move size: 1 Bedroom Home Service cost: $5375

I moved from San Francisco to Chicago. Movers at pick-up and drop off were great; everything arrived in same condition. The move was also within estimated dates. Only reason I’m not giving 5 start is because they quoted me a price and then I had to pay extra for a uHaul service to get my things to the apt building, even though I sent/emailed a notice with enough time about building moving restrictions and was told I was not going to have additional costs - ended up adding $400 to final bill.

Move size: Studio Service cost: $2800

After searching for cross-country movers and encountering outrageous prices, I came across Move Happy, who estimated a great price. The team basically held my hand every step of the way and constantly checked in, making it as stress-free as possible before, during, and after. The pick up crew did a great job of packing and were willing to work with me regarding some last minute additions. My stuff arrived 2 weeks after it was picked up, which was perfect timing since I had just moved into my new place. The delivery crew was fast, friendly, and organized, and helped me get everything situated. I had a tiny bit of damage to a thrifted wine rack, but nothing a few drops of wood glue can't fix. All in all, I'm incredibly happy with my move and would recommend them to others. They hold true to their name! Thanks!

Move size: 1 Bedroom Home Service cost: $3910

Worst customer service - don’t use for long distance moves. Nathan is completely unresponsive. He told me their contract allows them 45 days to deliver even though their website says 6-10 days. No status provided, no COI provided after multiple email requests. They turned the move into a complete headache.

Update: 10 days after I gave them my move address, I have no update on delivery and no update on COI. I am at the point of calling the insurance company to see if they can track down my belongings. Every day they want you to call them and check on the status, only to have their dispatch tell you to call them back tomorrow. I’ve moved many times, and this is the worst experience I’ve ever had by far.

Update 2: It has now been over a month since they picked up my belongings with no delivery date in sight and no COI. Upon research, this is a PE backed company and they will keep your stuff for months until they can fill up a truck - no white glove service and completely false advertising on their website

Move size: 1 Bedroom Home Service cost: $6000