Interstate Moving & Relocation Group

RUN RUN RUN RUN RUN AWAY AS FAST AS YOU CAN! I bet you’re here because the sales guy gave you an extremely low quote and made it sound like they were the world’s premier moving company. WRONG! DO NOT FALL FOR IT!!! My sales guy was nice and made everything sound amazing, when everything went to hell it was all crickets, no response to calls, emails, nothing. He got the sale and moved on. All of their positive reviews are fake. No company gets that many reviews in such a short amount of time. I just got finished with the nightmare of 49 days without my belongings but I’m still suffering the consequences from it. First, they are a broker, NOT a moving company. So you are going to pay hundreds, or in my case $1,000+, for them to just hire some random moving company for you. And you don’t get any say in who they hire. They will hire the lowest bidder who will charge you thousands more than you were quoted, treat your stuff like garbage and take months to move it. When you call their customer service, they are extremely rude. All of them except Christine, she was amazing and I hope she moves on from this shady company. The rest are all rude, cut you off, don’t listen, take one piece of information that you say and run with it while completely ignoring the rest of your problem. Eventually they answer and then just put you on hold hoping you’ll just get tired of waiting and hang up. No manager is ever available. They offer no solutions and no help, they just say they will put in a “request” which never gets followed up on and no call will ever get returned. You have to be an absolute pain to them to try to get any answers. Do yourself a favor! Research the difference between a broker and a mover. Look up federal laws and government websites with resources on how to spot moving scams and knowing your rights. Don’t make the same mistakes I did! This is a very predatory industry. DO NOT HIRE A BROKER OR INTERSTATE MOVING COMPANY UNDER ANY CIRCUMSTANCES!

Move size: 1 Bedroom Home Service cost: $6000

My mom hired this moving company because it had supposedly good reviews and was reasonably priced. My mom was told that her price would not change unless she was over the WEIGHT. Asked by us multiple times and was told yes, based on weight. When the movers came, they measured based by VOLUME and charged her over $700 extra. After over a MONTH since having her things picked up, she finally got her stuff and 2 of her end tables were badly scratched. The customer service team was very rude when discussing the extra charges, and when told about the damages I was given a link to fill out a form- no I’m sorry to hear that or anything. Terrible company- DO NOT USE. I would give 0 stars if I could.

Move size: 1 Bedroom Home Service cost: $3000

We went through Interstate Moving & Relocation Group (IMRG), a broker, who scheduled us with an unprofessional, unresponsive, and incompetent moving company. This message does not begin to cover all the inconveniences IMRG and the moving company they assigned us have caused. It has been over 2.5 months, and we still do not have all of our belongings, and no one will give us a clear answer if or when we will ever receive them. We were not provided the name of the moving company until the week of the scheduled move. The moving company called us on Tuesday (8/9/22) and said they would arrive Wednesday (8/10/22) early morning to pack up the house and moving truck. They continued to not show at the time we were informed and rescheduled multiple times; each time they did not show up we called and were given a new arrival time. They eventually arrived at our Omaha house at around 7:00 PM on Thursday (8/11/22). We were supposed to be moved out of the house by the next morning because the buyers had a closing walk through scheduled at the house at 8:00 AM to close at 9:00 AM on Friday (8/12/22), which we had informed this moving company earlier that week. When the moving company arrived that Thursday night, they claimed the itemized list was inaccurate, which IMRG prepared, and requested an additional $13,184.49 or they would not move all of our furniture and belongings (over double the original contract price). We could not get a hold of IMRG during this time. We contacted, through the real estate agents, the buyers who then were asking for $10,000 to be taken off the sale of the house if the closing were to be pushed back or to walk from the contract for the sale of the house. We were backed into a corner. In hopes we could still be moved out in time, we moved forward with the moving company’s additional payment request. They ended leaving that night and not showing up again with moving staff until 11:15 AM the next day (8/12/22) claiming they had to pick up materials. When they did show up on Friday, they still did not have the moving materials and the foreman left for about 2 to 3 hours, returning around 2:00 PM with moving blankets and wrapping materials while the other workers started. By end of business, two trucks were fully packed up. We ended up having to put the house back on the market and sell to new buyers. The moving company arrived at our new home on September 3rd. We were told we had to sign paperwork that all of the furniture and belongings were in the two trucks before they began unloading. We refused to sign the paperwork because the trucks did not look full and wanted to see everything unloaded first before signing the documents. The moving company was reluctant but eventually instructed the movers to unload the trucks. Once the trucks were unloaded, we noticed we are missing well over a third of our furniture and belongings (multiples couches, benches, nightstands, footboards, TVs, a box spring, about 50 medium to large boxes of clothing, kitchenware, bedding, etc.). The moving company acknowledged the mistake and said they forgot a storage container and said they would deliver it to us. Since September 16th, they have stopped answering or returning our calls and texts requesting updates on the delivery. IMRG has said on multiple occasions that would call us back with updates from the moving company and never did. According to the contact, everything was supposed to have been delivered by 9/26/22. Also, the furniture and items received were damaged in transit. We have multiple photos of the poorly packed trucks and damage of our belongings. What is also frustrating is how IMRG has poorly handled this situation and not taken accountability for the moving company or position we are in as a result of their business.

Move size: 4 Bedroom Home Service cost: $23438

I wish I could give them a zero rating because our experience is terrible and appalling.

1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.

2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 down payment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.

3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.

4. We have spent more than two months working with Interstate and the Atlantic Group via calls and email since July 2023. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.

I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks!

Move size: 4+ Bedroom Home Service cost: $27000

File C 5280662. Pick up date was December 15, 2018. Drop off date Jan 7, 2019. Estimate quoted given $4243.29. A different carrier called "Rhino" showed up at my gate with a quote of $13,000 discounted to $12,000. I was totally caught off guard. I was unable to contact Cameron from IMRG the morning of December 15, 2018. Rhino ONLY wanted cash. I had to borrow money to pay $6000 upfront as my home in California was already sold and I had to get out. My things were delivered in Las Cruces on correct date, with broken and damaged items and 4 boxes missing to date. Those 4 boxes have some of the most valuable things that I possessed, amounting to over $4000 and I still have 4 boxes in my position that does not belong to me. Rhino was contacted and also the name of the person whom these things belong to. I have emailed, telephoned Rhino and no one can give me an answer as to when and how I will get my personal belongings. All Leonora and or Mary, their rep. can tell me is that it could take up to a year to resolve. Where are my things? why was I charged approximately $7,760 more than quoted. I was told to make a claim on line with CSI. I did just that. Still no word from these 2 companies about my belongings.
These 2 companies IMRG and RHINO Relocation has failed me as a consumer and please, please prospective movers do not get trapped with these two unreliable companies. They are Bait and switch companies until they can prove themselves otherwise. My worst moving experience. Caren Samuels, RN.

Move size: 3 Bedroom Home Service cost: $12000

IMRG assigned Coast2Coast vanlines (Long Island, NY) to perform our move. Truck that delivered our property had a damaged roof, property sufffered significant water damage, and several iems were lost. THe moving ccompany rarelY answers our calls, and NEVER returns them. We are 5 months from the move and still no satisfaction. IMRG has essentially washed its hands of the situation, saying that the mover they selected was USDOT licensed. My advice is to stay away from any moving broker. This group sent us into a black hole.

Move size: 1 Bedroom Home Service cost: $4000

I booked a move Sept 2021 through Interstate, which subcontracted it to Legacy Moving and Storage, LLC (which I didn't know until they arrived for pick-up). I was given a 3-day window of pick-up. I spent a lot of time day 2 of the window trying to reach Interstate to confirm pick-up by day 3. The Interstate sales person was never responsive after I gave my deposit. By day 2 afternoon, someone from Interstate finally got back to me and she tried to find out who the driver would be. I got a call from Legacy after 9 pm to confirm next-day pick up. I was informed they would try to arrive in the morning, but they arrived after 6 pm. The movers were polite and diligent, however they did not inventory properly and I had to correct their records. They also didn't seem to know how to explain some of their paperwork.

Since pick-up, I had kept my furniture in storage with Legacy, paying monthly via Zelle. They only corresponded via text. Legacy texted me last week they are going out of business and must deliver my furniture. I have been obligated to rent another storage unit and now will have to pay additional costs to move from my new storage to my future home address. This has been a total hassle, and I remain confused who to trust in the moving business. Interstate's customer service was hard to reach when I really needed them.

Move size: 1 Bedroom Home Service cost: $3346

I would not recommend using this company.

1. Grossly misquoted a 1 bedroom apt move (approx $900.00 more than quoted)

2. Forms never indicated who/what subcontractor they were using. I wrote a check to IMRG. The sub (Citta Van Lines)showed up with an entirely different contract and needed a new check to add the difference of the misquote as well as a different name on the check

3. Even after calling again to notify them of adding a bookshelf and dog crate they advised our quote was still good (Not true according to the $900.00 dollar difference)

4. Subcontractor pick up time was scheduled around a preferred drop off time. The sub was a week late on drop off

5. The sub gave a 22 hour notice of drop off and expected us to be available. When we asked to do the delivery the next day because we were not readily available (remember they were already a week late), they wanted to tack on another $500 dollars to deliver the next day even though they were a week late.

6. After we rearranged our schedule to make the drop off not to be charged some late fee, they tried to cancel and were not going to drop our shipment off. After telling them they would owe us $500.00 they agreed to deliver that day, just later in the evening.

7. Once the sub looked up the drop off address they said they would not be able to deliver the shipment because there was not enough room at the complex to bring their semi. It was either we rent a truck to pick up at their local location and do the rest of the move ourselves or we paid to have them rent a truck to get it to the drop off. We opted to have them bring it so they could carry things in.

8. Company agreed to disassemble/reassemble furniture on pickup/dropoff, but apparently the sub (Bulat Suleimanov) on the dropoff location didn't care about the reassemble agreement and just left

9. When questioning the company on what was promised and quoted we were told "be careful what you say, we record every call". I would be happy to review each call with this person. Personally I think he needed to be careful what he said because the coworkers who we talked to previously were not completely forthcoming or planned poorly. He should listen to previous recordings to verify what was discussed before questioning the customer.

Some of you may or may not care about this review but if you do decide to proceed with IMRG please be aware of:

1, What was agreed upon

2. Measure and weigh everything because apparently just telling them what you have to move is not good enough. Do your own space and weight calculations

3. Ask about their subcontracting. Apparently you have more to sign and owe

4. Find out what contract penalties are for both you or contractor/subcontractor BEFORE you are stuck on moving day. if they hold you accountable for "being Late", then so should they.

IMRG is not a "moving company" They are an umbrella company that basically just finds a local moving company for you. Maybe you should look locally first before asking IMRG.

Move size: 1 Bedroom Home Service cost: $36000