GetMovers

Get Movers has zero integrity and absolutely DESTROYED our belongings. Throughout the entire process, the customer service representatives, on site crew members, as well as company supervisors intentionally misguide customers and then do not return calls/emails. A complete failure in customer support. The company was notified that there was a fight between the crew members at origin that resulted in our belongings being thrown from the truck in a dispute based on lack of loading experience. The crew arrived completely unprepared with limited packing supplies and asked the customers to supply packing wrap. Not to mention the cigarette burns in our couch cushions from the crew smoking in the truck. The crew mentioned the truck from not packed properly and that he would better wrap our belongings once unloaded at the warehouse so that they could be better protects while in storage; however, this never happened. Absolutely zero respect. Completely unprofessional. The crew leader as well as a company supervisor was made aware of the damages as they were inspected and unloaded from the truck at the destination. The crew was late. We were told that there was nothing Get Movers could do because the office was closed, but don’t worry since they have insurance, and to call customer service the following morning at 10AM for further instruction rather than directing us to the proper company protocols. Get Movers said we never notified the company of any damages, which ultimately resulted in our claim being denied. The allegation that we did not notify the company of damages is absolutely false as the mishandling, lack of care and respect for our belongings was acknowledged by customer service from the point of origin. This company is untrustworthy.

Move size: 3 Bedroom Home Service cost: $5500

Dear Officer,

I hope this email finds you well.

I am writing this email to get compensation for Mental & Physical Harassment given by Get Movers to me, my wife and my 2 young daughters ages 7 and 4.

I request for at least $10,000 as compensation for the harassment & stress they have given to my family and especially my young kids on a new place. We have been experiencing sleepless nights & our work suffered a lot in last 1 month due to this company. Which is a direct monetary loss to my family.

I request to instruct this company to deliver my items as soon as possible.

I also request to penalize this company for whatever they have done with my family so that they don't dare to repeat such things in the future.

I booked their service to shift my personal items from Edmonton, AB to Brentwood Bay, BC as I was shifting here for my wife's job. This Company promised to deliver my stuff from 3 to 21 days from the date of pickup which is clearly mentioned in their email (Attached Full Conversation PDF - check page 2). Read this complete Email conversation to get an idea about their conduct.

There was no point in buying my stuff again when I am paying so much to this company to deliver the same stuff. Due to their delay, they forced me to buy many items when they didn't deliver items and didn't give me any reply to my emails to get any update about the transportation. We never knew that a company with 4.6* rating on Google can give us a nightmare & can be so irresponsible and emotionless.

I have faced so many issues with GetMovers since beginning, like -

Delayed Service - Today, 31 days are over and I haven't got my delivery even after their commitment to deliver stuff between 3 to 21 days from the date of pickup. I am living in a new place without my mattresses and other essential stuff for past 31 days. I never knew that 3-21 days means after 31 days.

Highly Unresponsive - I am emailing them and not getting any update on the delivery. They don't even know where is my stuff or they don't wanna share it. They don't even reply to email. (Check Full email conversation to get an idea about it). When I called them after 10 days the lady on call said that call after 21 days and she can't give any update before 21 days. They haven't shared the location of my stuff even after 31 days but they sent me the full bill to schedule my delivery. I didn't get any response after that about the location of my stuff as they didn't clear neither on email or on call.

Blackmailers - Even after the finalization of quote with them in writing & after advance payment, they said that I need to pay $100 extra for the Ferry. They told me that if I don't agree with the increased fee then they will refund the advance and I need to find a new service. Just a day before the pickup date, they blackmailed me to agree to pay extra money beyond our contract by threatening me to Cancel the service and even after taking advance payment. This is just one-sided contract that clients are bound to honour & this company can dishonour anytime. I don't know how companies get these types of guts to loot clients this way.

Overall, it is the worst experience till now and I don't know if they will deliver the stuff or not. I don't even know when they will deliver the stuff. With the experience till now, I don't have any confidence in the company at all.

PFA PDFs of our Formal Conversation on email for reference.

I hope to get the best resolution and compensation possible for me and the hardest actions against this company. Thank you so much for your support and consideration in advance.

Move size: 2 Bedroom Home Service cost: $3500

Booked them for a condo move in Toronto. Despite clearly communicating the maximum height of the loading dock and how much I had to move (very few big items), they brought a truck which was far too big for the job (picture attached for reference). They couldn't park in the loading dock so parked in the street and received a $500 parking ticket. They then refused to unload my stuff until I paid the parking ticket fine on addition to the fee for the move. Best case it was negligent and unprofessional, worst case borderline criminal.

Do yourself a favor and use a proper, reputable moving company which isn't going to hold your belongings hostage over a fine which they were at fault for.

The driver also failed to navigate properly to my property which added another 30mins on to the move, although this pales in comparison to what happened before but showcases again the lack of professionalism.

Moving condo/house is already a stressful time and these guys certainly aren't going to make it any easier or cheaper. Avoid at all costs.

Move size: Studio Service cost: $550

ZERO STARS. DO NOT EVER USE GETMOVERS.CA. THEY WILL RUIN YOUR PEACE OF MIND, RUIN YOUR FURNITURE, LOOT MONEY AND PROVIDE POOREST SERVICE.

I USED THEIT MOVING SERVICE IN JULY 2023 FROM MISSISSAUGA TO KITCHENER IN ONTARIO AND THE EXPERIENCE WAS A NIGHTMARE.

1. The driver could not arrive at the location and cannot use a GPS properly. They passed by my residence and yet went 3 blocks away and called me saying they arrived. I was standing outside my building in the middle of the road to give them directions and they could not even speak or understand English instructions. They were unable to describe their intersection and unable to give clear direction in English. They wasted 40 minutes there.

2. We packed everything sturdily and labelled clearly what items are fragile, which side is up and what needs to be carefully handled. They did not even bother to see the instructions and handled every box very roughly holding anything upside down. Even the costly leather couch was very roughly handled.

We had to repeatedly mention for each and every item to handle properly or wrap it or blanket it, and they still damaged items. Our furniture was stepped on and broken. The broken table with boot print marks on top was heartbreaking to see. Why on earth did they use our furniture as a step stool. What professional does that???

3. After unloading, they did not unwrap the items. Also, they just dropped the boxes marked as fragile on floor from a height instead of placing them gently. We are yet to open all boxes and see what other damages has been caused inside.

I'm glad i did not use your packing service too. Otherwise the move would end in a disaster.

4. They did not unwrap anything and just left in a hurry, because they wanted to run before we see or notice the damage. They stepped on some of the furniture and even broke a tv table and tore a mattress. Photos attached.

5. After the payment was done, they just delayed purposely for more than 30 mins just to complete the time. They only had one last trolley with boxes and they took very long. So they charged me for more time.

6. They did not care to wrap properly and also did not use blankets for most of the items.

This is very disappointing experience even after paying so much of our hard earned money. On phone calls while booking and also at confirming one day before, you mentioned twice that you will take care of the items and wrap them with care. But in reality it did not happen. Everything was carelessly and roughly handled.

After making multiple calls all this they asked to raise a claim and after I submitted the claim with photographs all damages worth more than $3000, they rejected it saying you already signed a form. I signed that form for payment before 45 mins of completion of unloading as per their terms before booking. Now they are showing this form and saying claim is rejected.

Move size: 1 Bedroom Home Service cost: $1100

Wow! I am so impressed with this moving company. Our furniture included two TVs, glass table and glass shelving unit. The movers team showed up on time and packed all the fragile pieces of furniture really well. Once we got to our new home, they unloaded and placed my furniture exactly where I wanted it. Everything was in perfect shape. They were fast, efficient, friendly, and so helpful. Their pricing was very competitive. Thank you GetMovers! I cannot recommend them highly enough.

Move size: 2 Bedroom Home Service cost: $820

Our move was on February 1, 2022. We booked a 28’ truck to move a 2 bedroom condo, no appliances, which should have been LOTS of room. A week or so before our move they called me and told me that they didn’t think they could fit all our stuff in one truck and advised me to book a second truck just in case. I have moved many times in my lifetime and I have used a 28’ truck to move a 3 bedroom house, 4 children’s gear and appliances…. I know all our stuff would fit if packed properly. I told them if they are professional movers as claimed the one truck would be enough. This call made me nervous as our move was 6 hours away so we rented a 6 x 12 Uhaul and decided to haul our glass cabinets, televisions and fragile items ourselves and use the trailer for overflow if necessary. It was necessary ?….. the 3 guys that showed up were in a huge rush even after I asked them to slow down: I paid by the hour so it should not have mattered how long it took. They did not load the trailer efficiently ALOT of wasted space which also allowed for everything in the trailer to move around. ?good thing I had back up or it would have been another 3000$ for a second truck and movers. I filled the 6x12 Uhaul ?. When they arrived at our new house they were throwing totes and boxes out of the truck; dragging them down the stairs ( bang, bang, bang)….. when we asked them to please slow down the main guy said “no, we want to get this done and get home” . Needless to say there were things broken in the totes and boxes, furniture scraped and scratched, just not necessary. All they had to do was take their time and everything would have been fine. Part of the issue was only one of the three movers spoke English so communicating was an issue. I would not recommend this company.

Move size: 2 Bedroom Home Service cost: $3176