Capital City Moving LLC

DO NOT USE. TOTAL SCAM!

They subcontract out. Estimate was for $2,900 for two bedrooms and 20 boxes. Movers showed up it was over $4k for one bedroom and a couch. Total ended up being well over $6k, more than double the estimate even after we decided to ditch our furniture. They charged over $1550 just in binding when it’s listed as included. They broke a door out of the frame so it won’t even close before we needed to leave. Left all their garbage behind including boxes, tape, and plastic. When we called to argue the price they said it’s because we have a bulky sectional. Sectional was 3 pieces and we actually left 3 large sofa chairs and another sectional, but that didn’t matter. I said I’d leave the sectional behind and take it off the truck and they still couldn’t right their wrong. We were also told the items would be delivered next day then found out it could take up to 10 business days. We are now forced to move out of state with 1/3 our belongings only bringing necessary items. They were late for pick up as well. The actual moving company it was subcontracted out to said they do this all the time and it happens at every pick up. If I could give a negative star rating I would. They give you a price to hook you in and then you’re left scrambling with no other options but to pay what they demand as they hold your items hostage. WORST EXPERIENCE IN MY LIFE!!

Move size: 2 Bedroom Home Service cost: $6200

The guys were professional and polite. They worked hard as soon as they got to the house. Everything was moved smoothly and put back together well. Items were packed really well and nothing was damaged. We had good communication withour coordinator Tony Simmons prior to our move and he called to check in after the move. Very well knowledgeable and very accurate when it came down to pricing. Thanks Tony you made this move go so well and thanks to Capital City Moving for the professional A + Service

Move size: 4 Bedroom Home Service cost: $5500

On July 20, 2021, I called Capital City Moving LLC to get an estimate on a move from Ohio to Florida. The gentleman I spoke to, Ty said they were a cash-only business and half must be paid upfront. I told him I was unable to pay half upfront and thanked him for his time. He called me back and said we could work something out. I gave a $500 deposit, with $835.16 due when movers showed up on either 30 or 31 August 2021. They sent me three emails confirming the estimate of items moved which stated they would do a follow-up a week before they arrived to ensure I had everything set and nothing had changed. I did not hear from the company and realized I had more boxes than I told them. I called the company 2 separate times to discuss the change and they said not to worry as when the movers arrived they could make an on-the-spot adjustment. Four men showed up at the end of their arrival window and gave me a new estimate of more than double the cost, no square footage The gentleman scribbled a number of over $7000 on a piece of paper and presented it to me. I told him no way so he scratched it out and jotted down $6000. I told him I did not have the cash to pay half up front so he and the four other gentlemen left without moving anything. I called the company and spoke with Paul Watson who told me they were not going to issue me a refund, it was my fault, I should have called and the re-check of property phone call was merely a courtesy and they didn’t have to confirm. I replied I just want a refund of my $500 dollars and I asked him why his movers didn’t contact him as I was the customer. He was very unprofessional and I wanted to ensure the call was being recorded as I was surprised at his level of unprofessionalism. My husband attempted to call immediately after I spoke with Paul and the representative that answered said he was gone for the day. As a result, I had to fly back to Columbus to rid the residence of my belongings and move it all myself.

Move size: 3 Bedroom Home Service cost: $7000

DO NOT use Capital City Movers, LLC, 2701 Oakland Park Blvd.

Oakland Park, FL 33311. They are scammers who use predatory pricing. They are only a shipping broker – they don’t ship anything. I hired them to transport 4 fitness items from New Jersey to our gym, 240 miles away. They gave me an original estimate of $2,094. A couple of days before the move, I added one small piece of equipment. Capital City Movers then jacked up the estimate to $3,248, an increase of 55%!!

When their designated mover delivered the equipment, they presented balance due $850 more than the increased estimate! In total, we paid almost 200% more than the original estimate. That’s their game – give you a lowball estimate, then revise the estimate just before you move, so they have you over a barrel.

Their Better Business Bureau rating is F, and there are already 66 formal complaints about the company since they were founded in June of 2021. Yelp’s users (46 ratings) rate them ONE out of FIVE stars. You ought to see what Capital City Movers did to some of those poor people.

Move size: Partial Move Service cost: $4098

I have never written a review, but this experience was truly the worst I’ve ever had. This company is a complete scam, once I hired them it was impossible to get ahold of them. They mis quoted me and threatened to keep my deposit. I wrote them a letter outlining my experience and asking for my original quote and for someone from management to listen in on the CS calls so they could understand how awful the customer service agents were to me, no one got back to me. They were incredibly rude, and hung up on me many times. Please, do not use this company!

Move size: 1 Bedroom Home Service cost: $6000

Avoid this company at all costs!!!! This company does nothing but sell you lies on the phone, lock you in on a non refundable deposit and intentionally inventory your items incorrectly to then adjust your items later on your “quality assurance” call. Which will then require another deposit! Then what I have noticed they use cash extortion techniques on the day of the move with their third party move to get more money out of you. Some customers have filed legal complaints and law suits. Some people are out $5,000-$15,000 dollars because of their dirty tactics. Some people have complained of their items never even arriving to its final destination.

Beware.

Move size: 2 Bedroom Home Service cost: $8000