Buehler Companies

I live in Chappell,NB. The other day I witnessed somrthing that I haven't seen in a long time. There was one of your moving trucks in our town. The crew was a young lady and a gentleman working taking a large machine into our radio shack. Well about the time they where taking this thing in the building a woman (the age of 70) fell on some ice. Without hesitation they stopped what they where doing and ran to her. they got her on her feet and sat her on the bench. Picked up all her belongings and sat them beside her.  The man took off his sweater and helped wipe her off.  This was a weekend and Im sure they wanted to get home. They took the time to help out an old woman with the up most respect. Good deeds like this should not go un noticed. If these two are a inkling of what your estblishment is all about, you got one hell of a place. I was unable to get there names but the truck number said 345 if that helps. Please if you can pass this on to them and let them know they are forever welcome in our town. .

Service cost: $10000

The delivery workers were amazing, the only problem I had was the lack of communication from the main office to me. The delivery people called to tell us they were 30minutes out, when we hadn't recieved a call to set up the schedule time to begin with.  I was unable to recieve the item the first time, but the workers were very willing to setup a new delivery time and took care of business! I think there needs to be more confirmation & communication inside of the office, but the delivery workers were amazing. Thanks.

Service cost: $5000

I had an excellent moving experience working with James Stevens of Buehler Moving and Storage relocating from Boulder, Colorado to Kaneohe, Hawaii. James quote for the move was the most competitive of multiple quotes I received.  I needed a quick move in less then three weeks when I contacted the company and they immediately said yes they could accommodate me and James was out the next day to start the process for the quote.  James was very responsive and a good communicator throughout the process.  He was very accommodating working with my new employer to comply with their payment processes. On moving day the team in Boulder were very professional pleasant to interact with and very respectful.  They arrived on time and were very efficient.  Their packing skills were exceptional as every single piece of furniture, glassware, and household goods arrived in pristine condition- I was so thrilled!  Buehler held my things in storage while I waited to finish buying a home.  When my purchase was completed the time from leaving Boulder and arriving in Hawaii was three weeks.  The team on the Island from Royal Hawaiian Movers were also a great team timely and fast on their delivery with no damage and respectful of the house and property. Again I want to emphasize the exceptional packing and handling of all of my property.  For such a long haul and multiple points of loading and unloading and time crossing the ocean to have everything arrive without any issues was just fantastic. My experience was excellent. Mahalo nui loa.

Service cost: $13984

Buehler Companies hired me to repair furniture they damaged during a move; after several months of no response they still refuse to pay the invoice or honor their customer's claim.  The only way I received a response was by threatening a civil suit, to which they finally responded:

I wouldn't say it's  not going to get paid. 
 
This summer our company purchased a Graebel Agency when it went out of business along with their office and large warehouse.  We sold the old building and remodeled and relocated into this building earlier this year.  Buehler Companies is doing well, but cash poor at this time.  I'm not in the accounting department and have no idea what their plan is, but payment will be presented to you.  For me, all I can do is apologize for getting you caught up in our self created problem.
 
Sorry!!
 
Mark Muelot/ Claims Manager
16456 E. Airport Cir. Aurora, CO 80011
Direct:  303-336-9466,
Fax:      303-388-0296
Claim Fax: 303.336.9492.

Move size: 3 Bedroom Home Service cost: $3000

Our move was on Dec 18th, this was a 13 hour job, to only move 8 miles, and almost everything was pre-boxed, we even moved a lot of our stuff through a trailer and vehicles. This probably should have been a two day move.

Let me start with the good: Our sales rep came out on Friday to look over what we had already accomplished he thought it would be a smooth move. They called the head ahead and confirmed our move. They arrived ahead of schedule, they were polite, and worked hard and non-stop throughout the 13 hours they moved us (yes, they did take breaks, but in shifts and the breaks weren’t extensive) . They were always polite and respectful when asking directions. As we were also loading up our own vehicles and trailer they did not seem to be bothered by our moving in and out of the house also. They did a great job of wrapping and protecting some the furniture.

Next the questionable part: When it became very apparent one of the workers was ill, my husband asked he be sent home, as to not get others sick, us sick and make himself more miserable. The forman did communicated to the ill worker that he needed to leave. It took a couple hours for him to finally go.

The Bad. Moving out of the house they weren’t exactly careful. For professional movers they did not have a dollie or moving straps. This caused dents and holes in the walls and my husband had to go back to patch and paint. Most of our boxes were labeled exactly were they needed to be delivered to in the new house (we did all our own packing and purchased all our boxes), but over half the stuff ended up in our out building causing us to have to move many items into the house. Boxes labeled kitchen were put in the master bathroom. Also Many boxes were dropped on top of each other, smashing down other boxes and many boxes were also rolled off the truck in to the outbuilding.
Our guest bed was placed in my daughters room along with her bed. The master bed was taken apart and when put back together the movers just screwed the braces in where ever. They didn’t even try to line up the screws the the previous holes, which my husband had to go back and fix as the bed was not secure. They took items apart that didn’t need to be taken apart, things they should have taken apart before moving they tried to move first (wasting a lot of time).
The dresser mirror made it to the new house ok, but while moving it into the bedroom they ended up putting it down and not making sure it was secure, and it fell over and shattered. There are also some items missing (nothing of huge value but still annoyed I have to go out and purchase these items). WIll be submitting a claim for the mirror.

I’m glad we did the packing and I moved almost all our pictures.

Move size: 4+ Bedroom Home Service cost: $4800

BEWARE!! of this moving company ( BUEHLER MOVING COMPANIES/ MAYFLOWER). Recently we hired them to move our household. It was a real nightmare. They damaged every piece of furniture, dented refrigerator door, damaged several walls, front door and door frame in our new house, broke several pieces of china and glassware. This company probably hired them off the street with no training, supervision or direction. These movers had no clue what they were doing. No care or regard was shown to our belongings or the new house we were moving into. Company hardly compensated for the damage. We have moved several time in our lifetime but this was the worst moving experience. The staff that scheduled the move lied to us and were very rude to deal with.

Move size: 4+ Bedroom Home Service cost: $23000

I would like to say thank you very much for delivering my furniture today.  My delivery was scheduled in a 4-hour window and I received a courtesy call to inform me they were on the way.  I received friendly and courteous service from Stephanie and Alex.    I've had several things delivered by others recently, and the customer service just wasn't there.  Stephanie and Alex were very friendly.  They delivered my product as I expected and explained my product and delivery status.  On a scale of 1-10 and 10 as excellent, I rate their service as 10 - excellent.  My delivery status was bronze, but the customer service was gold.  Thanks again for sending out people who care about their customer's product for delivery and representing their company.  .

Service cost: $2000

They didn't deliver in the promised time window which created some stress to find somebody to receive our boxes and furniture.
I think the packing of the furniture was done unprofessionally. Some items where damaged.

They delivered 4 days late.
The crew who unloaded pilled up all the boxes in one big pile, 7 boxes deep and 3 boxes high. It took me days to just get to the most needed things.

Buehler promised money for the late delivery which we never saw.

Let's say I wasn't impressed.

Service cost: $8500