BLVD Moving

I used First National Van Lines but was contracted out to BLVD moving to facilitate the actual move from Illinois to Oregon. Where do I start? When they arrived they showed no regard for my things, slinging multiple “fragile” marked boxes on top of each other. I didn’t think too much of it at the time. Then we did the 30 days of storage they offered. We then called to give our move in day. We were told they would drop off 7-21 days later. Apparently that was 7-21 business days ? So really a month. Then on top of that they were 2 weeks late from that new deadline.

Our stuff finally arrives and we are missing our TV, our dining table, a piano bench, a piano stand, a vanity bench and a vanity mirror. These were most of the things that BLVD packed for us. We called and called. The warehouse either couldn’t find our stuff or didn’t bother to look. Eventually we gave up and filed a claim. But apparently since we didn’t purchase additional insurance we are only entitled to $74. For all the stuff they didn’t deliver. I wouldn’t be surprised if they had just stolen the TV and called it missing. This has been a nightmare. I would never recommend this company.

Move size: Studio Service cost: $2800

Do not use this company - they shipped another client's belongings across the entire country instead of mine! I wish I could give this company negative stars.

The items were picked up in Orange, CA on 11/13/21 for delivery in DC. The delivery window is within 21 business days of pick up. But when we checked in to see if the items were on their way, BLVD Moving said that the clock had not started yet. The clock began on 11/20/21. Note: the company only counts business days towards the delivery countdown and subsequent penalty on their end even though they physically deliver on the weekends.

On 12/27/21 (24 business days & 37 full days later), I was told that my items would be arriving between 12/31-1/3. Around 12/30, I was told that my items would now be delivered on 1/8/22-1/9/22 because of snowstorms across the Midwest. I was disappointed but I had a lot of empathy for those truckers working so hard over the holiday combined with the Omicron wave.

I purchased a $55 parking permit for 1/8 and 1/9. I was assured on the morning of 1/7 that the delivery was on time. I got a call at 8pm that night that the truck driver would not arrive until Monday 1/10. I couldn't apply for a new permit so I had to pray the city wouldn't ticket me.

On Monday 1/10 (32 business days & 51 full days later), the mover arrived. I stood in my apartment as they brought in the mattress. I looked at the mattress and my heart sank. "That's not my mattress." "Yes, it is." "No, it's not. That's a king. I own a queen." I went downstairs with the mover and he opened the back of the truck. IT WAS NOT MY BELONGINGS. The 2 movers began pulling things out and asking if they were mine, which they were not. But a bar code with my father's name was on all of the items! They called the front desk & 5 minutes later I got a call - "How do you know it is not your stuff?" "Were you there the day they loaded your things?" The company was immediately shifting the blame onto me! My parents were there the day the items were loaded and almost all of the items had a homemade tag of my name, phone number, and Washington D.C. Omar called me back soon after & asked me to give him an hour to figure out what was going on. I felt numb and violated - having no idea if ALL of my worldly belongings were lost!

Omar called back to let me know that my belongings were in their warehouse. On the day of pickup, the original mover had switched the tags between my job & another person's job. When the items arrived at the facility, there is no checking system to ensure the tags are correct. No cross-reference with the item checklist. My items include a large cat tree, but the items tagged with my name included weights and a stationary bike. No one noticed when unloading or reloading the trucks. Omar told me this was the first time something like this had happened. But when I said, "I need you to be with my items as they are loaded into the truck because I fear not everything will make it." He replied, "There are so many things to fear in the world. This shouldn't be one of them." The audacity!!! His company literally shipped someone else's belongings across the continental United States & he chose to be condescending at that moment?!

I was told I would know on 1/12 when my delivery would be. I wasn't told until 1/24. I received a photo of my items being loaded. The driver left on 1/25. On 1/29, my items arrived in Washington, D.C.. BLVD Moving didn't even update the tags/barcodes to my information! It still has the tag of the other person whose things were originally delivered to me.

BLVD Moving's guarantee for this distance delivery is 21 business days. My clock began on 11/20/21. That would make delivery due on 12/22/21. I waited 38 full days AFTER my delivery date. $30 off per business day from 12/22/21, but no discount beyond that.

My experience was not an accident - this is indicative of how BLVD Moving operates. They are unprofessional, unorganized, and should be out of business.

Move size: 1 Bedroom Home Service cost: $2800

These men are Heaven sent. They arrived early within the timeframe given. They were friendly with smiles and got right to work. They wrapped everything to avoid damage. They were so quick that I barely had time to do a final mop where the furniture was moved from. I have a fully furnished one-bedroom apartment, moved from TX to NY in less than 3hrs. I am very indecisive, and choosing this company was the best decision ever. I rarely, if ever, give 5stars. Thanks, BLVD Moving, for alleviating my moving fears and doing a great job.

Move size: 2 Bedroom Home Service cost: $5285

The moving team showed up unprepared for the job. The lead, Freddy, wasn't aware they were showing up for a full move and seemed annoyed that they were there for a bigger job. The areas he packed himself looked great when I unpacked but the boxes packed by the other 2 people were completely careless and also stole valuable items. I had called the day after the pack to ask why they showed up not knowing what they were there for as well as let them know I was disappointed in the state things were left. Empty tape rolls were literally everywhere along with their personal messes left behind. Plus I was now being charged for more expensive boxes that I didn't want because they would weigh too much to move myself once at my final destination. The manager David completely dismissed my concerns and told me to conserve my frustrations because it could get so much worse if they lose or break my things. Once it began to feel like there could be retaliation against airing my concerns I hung up.

Fast forward to 3 weeks later and most of my furniture arrived damaged. Legs were missing and/or broken off of multiple pieces of furniture, my boxspring was completely missing, my mattress ruined. They also took my power tools, valuable jewelry and some family heirlooms.

I'm currently going through a claim process but will never get back the emotionally valuable items that were irreplaceable.

Move size: 1 Bedroom Home Service cost: $6874

This company promised me my weight tickets because I need them to be reimbursed by the Marine Corps. They didn’t get me my weight ticket with all my stuff loaded on the vehicle and upon asking for it they just said we don’t have it. They essentially just forgot even though I was told by the movers that they have to weigh my stuff an hour after they get it loaded onto the truck. That was a full on lie or they just don’t care about their job and what they are doing. I have called this company over a dozen times in the last 2 months and I just keep getting told sir I’ll get back to you. I am very polite but a person only has so much patience. I am currently in the process of suing if I will not get a refund because I paid to have those weight tickets given to me and they were not.

Move size: 1 Bedroom Home Service cost: $2646

I would never use BLVD again. I rate them 0 stars. They arrived mid day in June (in AZ.....hot)to load our belongings from 2700sq ft. home. All boxes were moved outside, then the truck left to do another job before actually loading our stuff. When they returned, it was 4pm. It took until 10pm to complete....and we were organized.

Of coarse it cost more than the quote, even though I had called with box counts, questions, updates. there was no real interest in getting the load accurate on their part.

We were informed our belongings were going to be unloaded at their warehouse due to the 10 days between loading and our closing date on new home in WA as they needed the truck for other business.

We were excited to hear when they delivered only 2 days after closing. When they arrived, the first words out of their mouth was "a box is missing" the team could not agree on what size of box was missing....but it was missing,

They had to hire regional hired help and that team left much to be desired. Knowing we had VERY HEAVY furniture, a husband and wife team arrived ....along with their 2 young children. The husband of the team was stacking boxes on a moving dolly so high that it was unsafe. Needless to say, he dropped a box from the top of a stack and broke into tiny pieces a ceramic pot.

Upon inspection of out fine furniture, we found deep gouges in our Ethan Allen footboard to our king bed. Broken door clasp on our Ethan Allen 6 piece desk set, Scratches on the desk set, a gouged whole in the back of an armoire, a broken finial on an antique chair and multiple boxes gouged all the way through. Thank god I packed every box myself (120+) because nothing I packed was broken. Who's to say what would have happened if they packed the boxes.

Let's get back to the lost box. This information was troubling, not only did they act like they didn't care, it was up to me to "put in a claim". That process is wrought with red tape. We did however unpack every single box to try to identify what was missing. We kept our own list, it turns out that a very sentimental wood inlaid plate from Egypt that belonged to my husbands parents was missing as well as place mats and a cutting board liner and miscellaneous items.

We made initial calls with promises made that they would check with drivers, warehouse and other owners that had items on the truck!! They never followed up. We made several calls and left VM without ANY response. It was as if they had our phone number on ignore. My last call was before Christmas, they assured me they would do everything in their power to find that box AND get back to us with in 2 weeks. Well they didn't get back to us and I don't think they ever will. We paid their bill so why should they care.

They are a horrible moving company. I would not recommend them to move a chicken coop!

Move size: 4 Bedroom Home Service cost: $10800

Let's start with everything BLVD did well. Nothing. Okay that's done.

Now the list of everything they've done poorly:

1. Quoted me one price, then arrived the day of the move and despite me having a spreadsheet with my EXACT inventory, they refused to load unless I agreed to a price raise of nearly $1,000.

2. The movers who picked up our stuff dropped boxes. They kicked boxes marked fragile. They dropped 4 plastic storage bins at once shattering two of them. They ripped a king-size mattress. This is all the damage we know if YET because we're not past our delivery window and still have not received our stuff.

3. There was no communication about where our stuff was or when it would be delivered. When we called to ask where it was, we were lied to over and over and over about where it was and when it would arrive. They said at least 5 times though that our stuff would arrive in the delivery window.

4. When our delivery window passed, BLVD moving stopped answering the phone. I know they have caller ID because every other time I called they knew who I was before identifying myself. Our last conversation, the 'customer service' supervisor, and I use that term loosely as she is the rudest human on the planet, said our driver had to 'reset' but would be heading to our destination the next day and when he arrived, we'd be the first delivery.

Was our stuff loaded on a truck and transported here the next day? I don't know because they won't answer the phone. All I know is I am out thousands of dollars and technically owe them thousands more and I don't even know if my stuff exists anymore.

If you look up this company on YELP it says that the majority of their positive reviews originate from the same IP address and warns their review level is likely artificially inflated. I suspect that is the case here as well because every actual customer I have sought out has had a similar experience to mine.

Fraudulent pricing. Damaged Good. And you may or may not actually receive all of your stuff, but you're definitely not getting it on time.

Move size: 2 Bedroom Home Service cost: $5200

My only reason for hiring BLVD Moving was how cheaply they quoted. But for the same reason I wasn’t expecting a lot from them. When the men arrived, on time that is, they seemed a little lost. But within 10 minutes they found their groove. I suppose they were really accustoming themselves to the job ahead. From there on, things only got better and better. They packed up everything very quickly and started loading them to the truck waiting outside. They were done with the job quite fast. They made the delivery the next day. I was so pleased to see all my belongings in great shape.

Move size: 3 Bedroom Home Service cost: $4899