Belmont Moving and Storage

My husband and I just relocated to Washington from Wisconsin for work, and thinking that a moving company would be worth the expense to move our belongings in the safest and least stressful way, we settled on Belmont Moving and Storage to help us after exploring other movers and other solutions such as renting a U-Haul and moving our belongings ourselves. Unfortunately for us, the representatives we spoke to for both the initial and final estimates were so far off from what we ultimately ended up paying that we would have honestly been better off selling all of our things and starting over after arriving in Washington.

A very long story short, our initial and final estimates provided by Belmont was so far off from what we ended up having to pay despite telling both representatives we spoke with that we had a 2 bedroom apartment and previously used a 16 foot U-Haul to move, which is around 800 cubic feet and providing dimensions for all our belongings in the final estimate, we were only quoted 386 cubic feet and reassured numerous times it would be sufficient. Our final inventory quoted us $960 more than the initial estimate. Again, we were reassured the final estimated cubic feet would work for our belongings when we reiterated we were on a budget and could not afford any other surprises on moving day. On moving day, the drivers told us our belongs would be 800 cubic feet. Shocking! We were then quoted another $1650! Ultimately, Belmont told us there was nothing they could do and we were on our own to figure it out. Ultimately we paid $2600 more than the initial estimate and all Belmont had to say was that they simply provide an "estimate."

Our estimate was far from accurate, our items arrived a week after we were told they would (the movers had our belongings for almost a month!), our belongings arrived in crushed boxes, broken, scratched and gouged, and our bed was mangled with none of the cellophane that it was wrapped in when they loaded it on the truck. It literally looked like the movers tossed our belongings around.

Belmont was the worst at communication, and we feel that we were completely scammed. It was such an awful experience that we'll be following up with the Better Business Bureau.

Move size: 2 Bedroom Home Service cost: $5247

This company contracts out to Western Van Lines and they were SO UNPROFFESIONAL! They charged me $2500 more than the quote, threatened to put my things in storage if I didn't pay, broke my TV and shattered the hall light in my apartment, lost several boxes and deleivered some items to me that were not mine ( and told me to throw them away- this was somebody elses stuff!!!) and then left without reassembling my furniture like I paid for! When I complained they made me go through a complaints department and from April 30thuntil now I got no answer but they finally offered me a settlement of $75! Are you kidding me? WHAT A JOKE!!!! If I could put pictures of the broken items I would. I am so disgusted.

Move size: 2 Bedroom Home Service cost: $5000

0 STARS!!! If I could use a time machine to go back in time and NOT hire this company I would. First off, I was never told my things would take about 2 weeks to arrive, but by the point they told me that, I was only days out from moving, so I just thought it would be fine. It ended up taking them about 6-7 weeks to deliver my things.Throughout these weeks, anytime I would call and ask for an update, NO ONE would give me a direct answer. I honestly thought about filing a police report because all of my stuff was just gone. After I finally got my stuff, I noticed multiple pieces of furniture were chipped, desk chair wheel had been broken and my mattress was covered in dirt. But I was so damn tired of dealing with this absolute hell of a company, I just decided to get over it and move on from this experience. Today, I go to turn on my $500 recently purchased TV (which they charged me an extra $100 to box up) and it is broken. It’s clear something smashed the screen. So I paid an extra $100 for them to “protect” my TV only for them to ruin it. I am so furious I spent almost $3000 for them to break my belongings and generally just not give a crap about me as a customer through this entire process. Please save yourself the trouble and loss of money. DO NOT USE.

Move size: Studio Service cost: $2800

By far the worst experience I’ve ever had with a moving company. I was completely conned by a gentleman named nick rose. Nick not only lied abt giving a realistic sq footage, but also abt time of delivery and claiming to “always answer his cell phone.” The inventory had been verified 3 different times prior to movers showing up, guess what…when the movers showed up, they said I needed almost twice the sq footage. I refused to be bullied into paying almost double the price and Belmont moving refuses to refund my deposit due to their incompetence of their employee “nick rose .” This company is completely unreptable and I pity anyone using them, my advice would be to run. After reviewing the initial deposit contract closer I also realized nick had done even better than I originally thought by telling me that deposit has to be paid by ACH, although the contract states credit card, cashiers check, amongst other options. The reasoning for this is so that they can steal your money being that the charges aren’t “disputable” because you paid by ACH. I assume they run business like this consistently and people just give up and take the loss, but not this guy, they’ll be hearing from me in small claims court.

Move size: 2 Bedroom Home Service cost: $4000

I moved from Washington State(5.20.22) to Arizona and I realize that is a big move BUT it was the worst service EVER. They were 2 weeks late. Didn't bother to call and tell me the truck broke down. When they finally arrived, half of my boxes were smashed, glasses were broken and they lost my dad's ashes. When I called Waylon( which was about 3 times) he NEVER called me back, I also emailed him twice and never responded. All I was told was to "Fill out a claim". THAT IS NOT SOMETHING THAT CAN BE REPLACED. I even emailed the OWNER and he never replied.

I finally got in contact with someone who told me my missing boxes are in Texas.

I am working with the woman who has them on getting them back to me.

The company has do nothing. Stay as far away from this company as you can!!!!!!

Move size: 1 Bedroom Home Service cost: $5500