Alliance Movers

You do not want the hassle, stress, anxiety, frustration that comes with this company. The absolute most unprofessional service I’ve ever encountered from the sales team (John & Nancy), the “manager” Lilly and the terrible, scary, moving crews.

For a second I thought I was being pranked from all the terrible things that were happening from being I’m hung up on, being told they wouldn’t tell me when my delivery would be or even where my items were to rude moving crew…. This experience was a total nightmare.

This experience was horrific!!

I can write an entire review of what my experience consisted of, however thinking about everything I went through increases my PTSD from this moving company.

No matter how little or big the job, no matter if you are moving to a new place up the street or across state lines, please do yourself a favor and DO NOT USE Alliance Movers out of Fort Laud. FL.

If this message can do anything, please let it stop you from using Alliance Movers. This is not a reputable company despite what the reviews on their website say. Please do your due diligence and look at Yelp and other sites. Alliance Movers out of FL. Is not the right choice. Ever!!!!!! Even if you are desperate, keep looking elsewhere.

Move size: 2 Bedroom Home Service cost: $3800

Yes, this is a one-star rating and, yes, Alliance Movers are terrible movers and liars. But, my biggest caution to any of you reading this is their criminal behavior. When I write “criminal”, I mean I have concluded they are guilty of actual, intentional fraud.

We contracted Alliance Movers and, shame on me, failed to first research their horrific Yelp ratings or their solid “F” rating from the Better Business Bureau. I found out too late and am now in the same boat as their other victims.

Zack M., Larry, Lily M., Nancy A., and Julia (the manager) are all extremely rude. All of them lied at least once, except for perhaps Julia, who may or may not have been lying about their customer service policies. I would need for someone at their office to actually call me back to confirm that one way or the other.

Highlights:

- They breached their own contract by failing to arrive in their own pickup window.

- They performed a bait-and-switch maneuver on me. Zack M. (the driver) said Larry didn’t know what he was talking about when we originally contracted $2,900 for 300 cubic feet. He said they needed to retire Larry. Zack said we’d need to move 600 cubic feet instead, for $6,240.

- They committed fraud by charging me to move 600 cubic feet of household goods, which I later measured to only be 185 cubic feet total.

- Larry, Zack M., and Lily M. lied and breached the contract by promising me a special TV shipping box. Zack M. (the driver) refused to honor the contract, even when Lily M. (a manager) told him over the phone he would. Instead, he wrapped our large flatscreen television in a blanket. The TV was, of course, smashed in the shipment. When I later brought this up with Nancy A, she acknowledged they breached the contract, but refused to do anything about it. Instead, she told me to file a claim with the rest of the furniture they’d damaged or destroyed (which was nearly all of it).

- They charged me a meaningless “bulky” fee for two items: a table and an armoire. Nancy A. admitted this fee did not go to any additional manpower or packaging for large items. I determined it was just an excuse to pocket an extra $600...especially since they damaged every side of the armoire and completely destroyed the table. To be fair, they did later refund $300 for the table since Zack had lied that it was a bulky item.

- But, for that refund above, Nancy A. refused to put it in writing. And, in fact, she later lied and, instead, doubled-charged me an extra $600. Nancy would not answer my call to discuss, so I talked to the manager, Julia. She later told me I’d been accidentally double-charged instead of refunded. Later on, Nancy would lie yet again that “my manager gave you a Discount [sic] of $600”, when, in fact, I was just trying to get her to honor the refund she’d promised in the first place. It was definitely convenient for Alliance Movers that they didn’t put any of it in writing.

- Alliance Movers breached their contract by refusing to re-assemble any of the furniture they’d taken apart

- Alliance Movers breached their contract by refusing to place the furniture. Their contract says the first flight of stairs is supposed to be free. Instead, I have a large, damaged armoire sitting by the front door. This is further evidence of the point above that Alliance Movers takes $300 for “bulky” furniture and just pockets the money.

- As I tried to discuss all these failures above, Nancy lied that she could no longer talk to me, because their contract was with my wife…even though I signed the contract and forms (my wife made the original phone call).

- Of the 23 boxes they were paid to deliver, all 23 were damaged. Of those, 14 were significantly damaged.

- Of the 18 pieces of furniture they were paid to deliver, 14 were either damaged, lost, or completely destroyed.

- They failed to properly tag about half of my items.

- Observation: After about 15 moves in my life, much of the damage to the boxes above looked to me to be intentional (I’m guessing due to the argument I had with Zack M. and Lily M.). Most box damage I’ve seen comes from scrapes and drops, with dinged corners or scratches. Here, the severe accordion-like damage looks to me like they were thrown and/or crushed.

To date: Larry has yet to return our calls (left him three messages). Lily M. has not called me back as she promised. Nancy A. has not called me back to address the fraudulent moving charge for 600 cubic feet, their breach of contract to re-assemble furniture, their breach of contract to place the furniture for free, the breach of contract for the TV box, or their breach of contract to pick up my items in the agreed upon window.

Move size: Partial Move Service cost: $2900

That’s exactly the movers that i looked for! It start with my great conversation with Nancy that set up the all move for me a its continue with lily , also from alliance movers, that’s arrange the date in the driver for pick up.

The driver, juan and his two helpers arrived to my house in Port Charlotte Florida at 9 o’clock.

We filled up some paperwork and they immediately start to work.

They wrapped and load all my house in less than four hours.

The whole entire move went smooth with zero problems and stress.

I want to thanks all the people alliance movers for extremely great job and we definitely will recommend to our friends.

Move size: 3 Bedroom Home Service cost: $3300

THERE ARE MANY ONE STAR REVIEWS FOR A REASON. DON'T HIRE THEM!! I moved from WI to CO from a 900 sq foot log cabin and my initial estimate of a high $6K ended up at $11K and did not know this until their subcontracted movers showed up on moving day, and a day late I may add. All of a sudden there were extra charges.

They never told me they hired out for the actual movers, Alliance contacts you constantly until you book a date, take your money and then wipes their hands of you.

Western Van Lines shows up with 2 guys one day late, then 8 hours late on moving day. 5PM we talk about finances for 1.5 hours before they will lift a finger and Alex the leader is on the phone with people from Alliance speaking in Russian. We DID make the down payment and there was a cap on our Zelle account per day!! Anyway they had to accept a check for the rest of the 70% (was told 50% on the phone by Barry at Alliance) because no banks were open at this time.

THEY FINALLY STARTED WORKING AND WERE AT MY HOUSE UNTIL 2AM, NO EXAGGERATION!! I couldn't believe it!! at that time they said the truck was full and couldn't finish the job. i had an entire u-Haul pod full that i now had to deal with getting to CO, another cost of course.

I had many issues with Western and then the delivery date too and Alliance said i had to directly contact them, they didn't know what Western was doing or planning. Why would they subcontract to this horrible company?

I have much more to complain about with the finances but will leave it at this. DON'T HIRE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $11300

I wish I could give this company 0 stars. My first mistake was going with a moving company that basically used a ripped off Avengers logo. Movers were late picking up in the time frame provided. They knew they were not going to make it within the time frame yet waited until after the time to call to say they'd be there an hour late. The workers rushed to move things out to the truck, dropping boxes, and not being careful with things including ripping the plastic wrapping to my mattress which I later found dirt stains because of this. Then, they try to be savvy and have their delivery date as the first possible date. It took them all the way up to the 21 day mark to deliver my items. All of which I had no clue when my items were going to be delivered. I had to call every week for updates to even find out that my items were finally on the way to me-they never even thought to call to notify me. Through one of these times they finally told me my items were in storage in Florida when they never even mentioned if it was a temperature controlled area or how they were kept. I made sure to notify them before my items were even on a truck that an 18-wheeler was not allowed on the street. Yet the driver had no clue and I had to pay an additional fee since they had to carry things from outside of the street to my house. DO NOT GO WITH THIS COMPANY

Move size: Studio Service cost: $3500

I am taking the time to submit this review in hopes that I will save someone from an experience like I had with Alliance Movers.

My girlfriend, Lex, and I used Alliance Movers to move some of our belongings from NC to NV. When the movers arrived at our home they immediately changed the amount we owed them to move our things. They blamed one of their employees, and said he shouldn’t have quoted us that price. Lex and I were due in Vegas so our hands were tied and I didn’t have any other option but to pay them the higher price. This is only the beginning.

The company told us our things would be delivered in NV between 10-14 days. 15 days later we had zero confirmation that our things had even left NC. The customer service representative, Nancy, had little to no info and handled our move with little to no care.

Long after we were told our stuff would arrive a truck finally came. This is where things got really bad. You see, not all of our items made it. I was totally heartbroken to find out some of my precious musical instruments were not on the truck. My Martin Acoustic Guitar, Gibson Dobro, and Fender Hot Rod Deville 212 Amplifier were somehow misplaced.

I contacted Nancy about this situation several times and she literally didn’t even apologize or even seem apologetic that her company had negligently handled our move. I have filed a claim with their insurance, submitted police reports, and now I am making sure that the public knows how this company operates.

I am just sickened that my instruments are gone. I paid thousands to make this move and lost thousands more from my items being lost or stolen. Please reconsider if you are considering using this company.

Move size: Partial Move Service cost: $2887

When I first contacted Alliance Movers about my cross-country move, it was not explained to me by Larry that the date that you give them is not a guaranteed delivery date, but rather a “first available” date for when they MIGHT deliver, but contractually they are only obligated to deliver after 21 business days after the first available date. This was much to my surprise when I was called to ask if they had an ETA for when my stuff might come and they could not even give me an estimated date and that my stuff was still in storage in Atlanta. Not wanting to stay in an empty apartment, I decided to go home to my parent’s house when the very next day I get a call out of the blue from the truck driver saying he was an hour away from delivery. Thankfully I was able to get back in time to have them drop off my stuff that day but the whiplash and lack of communication from the company caused me much stress. In addition to this, they were a day late picking up my stuff in Atlanta and dropping off they lost an important part of my bed frame. Communication from the dispatch office was very poor as well. I felt myself having to call them throughout the process to find out the next steps because I had no idea what was going to happen and if I didn’t call to ask nothing was going to happen. The only thing keeping me from giving 1 star are the actual movers. Both picking up and dropping off the moving crews were professional and did some hard work. Basically if you are looking to save money and are fine with Alliance holding your stuff hostage for up to 3 weeks, go ahead and book with them. If you are actually looking to get your stuff where you need it on-time, find a better moving company.

Move size: 1 Bedroom Home Service cost: $3700

Let me say that all the people are very nice. But, Even though we went room by room for the estimate it was off by was off by half. The truck they sent was to small so we ended up giving things away. The buyers were closing the next day and we were stuck. The cost was almost double the original estimate. Cash mostly up front. After that fiasco was done, we found out that our items were going to be moved to another truck for holding. We had a delivery date of 21 days. What that really means is 21 days later they will contact you for a delivery day sometime coming up. Could be 3 days could be 2 weeks. Our delivery date was roughly 2 weeks from the 21 days. When items arrived we found out that our things had been moved not one time but 2 additional times to other trucks. Amazingly everything arrived. We were glad. But everything and I mean everything was cracked, scratched, broken and damaged. We were asked to file for damages. We did not understand the method used to apply for insurance, but basically what it means is, if you don't buy additional insurance, you get paid pennies on the dollar for your damaged items. We had several items that were valuable and only got around 400. Very bad. So even though the folks are nice, the movers try, it still resulted in us paying upwards of 10,000 to move not including major damage to our heirloom dining table and chairs. Not happy with the end result. I don't know how to move to another state if you aren't able to do it yourself, this was expensive and not a good experience.

Move size: 3 Bedroom Home Service cost: $8800